RC Szabo Plumbing Richton Park IL
“We had a brutal basement flooding event in Orland Park with several inches of water and called RC Szabo Plumbing as an emergency. They got to us same day, took control of the situation quickly, and kept everything clear and calm while we were dealing with active flooding. They replaced our primary sump pump with a Zoeller M63 and, just as important, explained how and why the failure happened. In our case, freezing temperatures led to conditions that overworked the system and ultimately burned the old pump out. That explanation mattered because this is our forever home and we had turned the basement into a finished suite with custom updates. I did not want a temporary patch-I wanted to understand the cause and prevent a repeat. Based on their recommendations, we upgraded to a Zoeller AquaNot 508 battery backup system with the Z-Control (WiFi monitoring) and added a second discharge line to protect against a frozen discharge line causing another backup and flood. The solution felt preventative and engineered, not like an upsell. Professionalism was top-notch: clean work, organized setup, and they treated our home with respect. I also chose their flood protection coverage up to $100K because if this ever happens again, I need reimbursement that actually reflects the custom work we have invested in downstairs. After the initial flood, we compared restoration companies and RC Szabo’s referral ended up being the highest quality work we found. It genuinely felt like they were on our side through the whole project, including dealing with the insurance company during the repair process. From emergency response to permanent flood prevention to guidance on the restoration side, this was complete service. If you have sump pump issues or basement flooding, call RC Szabo Plumbing!!!”
