Ultimate Heating, Cooling, Plumbing & Electric
“I don’t often feel compelled to write reviews, but my experience with this company absolutely deserved one.
After my air conditioner stopped working, I initially had another HVAC company come out. They diagnosed the problem as a faulty thermostat and recommended replacing it. Although I had no reason to believe that diagnosis was incorrect, something about the experience didn’t sit right with me. I felt rushed and sold to as opposed to helped. So I decided to keep my appointment with this company for a second opinion. I’m incredibly glad I did.
Kelly was thorough, methodical, and professional from the moment he arrived. Rather than jumping to conclusions, he carefully worked through the system, tested the components, and identified the actual problem—a failing condensate pump that was intermittently triggering the safety switch. He took the time to explain exactly what was happening, showed me the issue, and answered all of my questions without ever making me feel rushed. The repair was completed professionally, and I left feeling confident that the problem had truly been diagnosed correctly.
I also want to recognize Lisa and Chrissy in the office. Both were exceptionally professional, courteous, and responsive throughout the scheduling process. They provided outstanding customer service and made the entire experience easy from my very first phone call.
From start to finish, this company demonstrated the kind of ethical professionalism, technical expertise, and customer care that is becoming harder to find. I was on the fence about keeping my appointment after the first company’s diagnosis, but I’m so glad I did. It saved me from replacing the wrong part, and I now have confidence that the underlying issue has actually been resolved. Best of all, my air conditioner has been running perfectly since the repair.
Kelly, Lisa, and Chrissy all represented the company exceptionally well. Based on this experience, I won’t hesitate to call them again for future HVAC needs. Highly recommended.”
