13034 San Fernando Road, Sylmar California 91342
I don’t usually write reviews, but the Restore Tactics team, owned by James Duran, truly went above and beyond to solve a stressful and serious issue with our main sewer line. It started with the sounds of gurgling toilets and led to a nightmarish discovery of a severe root infiltration from our front yard tree. After another plumbing company initially started the job, my friend recommended James and his crew. From the beginning, the customer service was outstanding. James dropped by to investigate the problem and assured us they could fix it for a price within our already stretched budget.
The Restore Tactics team showed up on Saturday, the next day. James, Robert, Eric, Raymond, Agustin, and Oscar were courteous, arrived on time, were well-equipped, and ready to work. They carefully inspected the line using a camera, gently and slowly cut through the tree root obstructions, removed a part of the sidewalk, repaired and replaced the damaged pipes, and explained everything thoroughly and clearly. The repair was an enormous undertaking, but they worked efficiently, respectfully, and with evident expertise.
I appreciated their commitment to solving the problem and alleviating the stressful situation; they always cleaned the area thoroughly when they were done for the day. After digging and repairing the immense issue, they restored the yard by refilling the holes, reseeding the grass, and replacing the concrete slab in the sidewalk. They also provided a separate cleanout for easy access from the front yard. The pricing was more than reasonable and transparent; they never pressured us. But what was most impressive was their kindness and consideration for the community; James and his team wanted to help us.
I’m beyond grateful for Restore Tactics and will call them again if I have any plumbing issues.
As a parent, I was also amazed by how James took the time to bring his young son for a few visits and explained how they would solve the situation.