Peninsula Center Pet Hospital
“It's hard to say much about the back technicians because I can't see what they do. I can tell some of them are caring and hard working, but my dog is very stressed when she has to go back there, even when drugged and exercised to her limits (which are many). It's sometimes a bit concerning when they take her back and don’t take her treats, or when I know they didn't use them, so she'll probably always be afraid of the vet.
But Dr. Ogino and Dr. Tong, at the least, have been great with her. She doesn't need a muzzle with them, and they've never suggested it, even though they aren't the first vets she saw. My pup definitely is ok with them, even if she gets a bit scared during certain procedures and needs to be bribed and held a bit.
I can't remember the names of everyone at the front, but Rachael is a wizard when it comes to Trupanion insurance. Marissa has fought for us many times when they've tried to deny us coverage (I don't recomend them but, well, mkst insurance sucks). Ani is super patient and gives us clear communication via text. I know there's another young girl who is always super friendly, and another women I've seen in both the front and the back that always greets my pup and has often calmed other clients as my pup practices her manners at the vet, because I really try hard to show her she doesn't need to be scared of the vet, but I understand not everyone is as great as the people I mentioned above.”
