Water Heater Installation/Repair in Nanaimo

“Excellent and efficient service. The technician explained how our heat pump was performing and recommended changes to improve efficiency and air filtration.“

“We purchased our HVAC system only a few months ago, and unfortunately the company we bought it from has since closed its doors, leaving us without many of the contractual supports and service commitments that were promised. Those additional supports were a significant factor in our decision to choose that company, and now we are left with a substantial bill and limited options for assistance.

Fortunately, Doug from ServiceXCEL reached out while he was in the Campbell River area and offered to take a look at our system, which had been experiencing ongoing installation issues. He was an absolute pleasure to work with, quickly identified the problem, and had it resolved the same day.

Doug's professionalism, expertise, and willingness to help during a difficult situation were greatly appreciated. I would highly recommend this company to anyone looking for reliable HVAC service and support.“

“Really helpful service person. Checked out system & cleaned we are good to go ! Very happy with this service for our heat pump.“

“5 stars for professional installation of my water tank. 4 stars for customer service.

We reached out to Blue flame for a water tank installation in March this year. However, due to insufficient communication or miscommunications, the scheduled installation might have to be cancelled. I was very disappointed because I don’t have much flexibility. Customer service or sales team, no apology but shifting the blame, not trying to find out an alternative but a cancellation.

Luckily the electrician Nathan stepped in and worked to find a solution. Thanks to his quick response and effort, the installation was completed on time! To me, this is what true professionalism and great customer service -not blaming, shifting responsibility or passively response.“

“It has been great working with JD, and we highly recommend his services. JD did several jobs at our home (installed a heat pump, ERV system, hot water heat pump, laundry sink, ductwork), all with quality of work. He is very professional, personable, and takes pride in what he does. JD would make sure everything was running smoothly. If there was anything that wasn't quite right, he would look into it, find a solution, and make sure he left it running perfectly. He even came back weeks later for another job and noticed we got some debris in our ERV system, and he cleaned it out for us. Thanks, JD! He provided great recommendations and would keep to his word about timing and follow-through. Overall, a great guy, professional, knowledgeable, and strong work ethic. Do not hesitate to call him.“

“THANK YOU Ivan, The Navion gas dual heating system works better then I expected. Wonderfull fast service. You are great and very much appreciated. Our last Oil system boiler costs were so awful, Now our water and heating system with one unit (Navion) , Im so impressed. I asked what would you put in your home and I am glad I took your advice. I very much liked your quote,, Others tried to nickel and dime us till the quote was double yours. You completed it even when you were not feeling well. Man your a. Old school trooper and that is why I trusted what you had to say. Many Thanks and take care. PS. I hope your boss recognizes you in some way , recommendations from me from 700 customers a year I do hope will keep you as busy as you need. Thanks again Ivan and Take care .Borzelli FamilyLantzville, BCService: Water heater installation“

“I asked Conor to help replace a part of the PB line above the hot tank. Conor did a great job replacing it with a copper tube and even exceeded my expectations by also replacing a flex tube to minimize the risk of leaks. I really appreciate Conor's excellent work and highly recommend him if you need assistance.“