“When we have a problem, Knox is just a phone call away. Robert has come out every time we have problems/service for the Summer, etc. Hw always tells us step by step what is going on.Services: HVAC system repair“
7AM - 5:30PM
507 Hobson Ave, Hot Springs National Park“I’ve had a whole house Generator, 20KW, Kohler, since 2013. I’ve had several companies service my generator over the years. Most of them did an oil change, annually. I ran into a problem with my Generator that needed more than an oil change. I Googled a search to try to find some help. That’s how I found McGrew Service Company. I spoke with the lady, that answered my call, and she said she would have someone to call me. That’s when I first spoke with Brett. I could tell that he was different than most I had called. He took the time with me on the call explaining what needed to be done. He offered some things I could try myself. Never had anyone offer that to me. However I’m not comfortable dealing with electrical things, even though I probably could have tried it. I thought I needed an entire new control panel, as the LED display wasn’t working, as most had suggested. Because of that, I figured from our conversation, I could trust him to help me, and not just gouge me unnecessarily. The control panel cost around $1500. I scheduled an appointment with them. He came over a couple of days later. He helped me a lot. Come to find out all that was needed was to unplug the control panel, and plug it back in. Sort of what I do with my box on my Comcast TV box. He checked everything else out while he was here. I had just had my oil changed. He said everything looked good. He did inform me that if a generator runs 24 hours, the oil needs to be changed. Also to replace the air filter when replacing the battery, as my generator isn’t around a dusty environment. He has a vast knowledge of Generators, and the information he went over with me, was refreshing to know. I recommend Brett and his company to take care of Whole house generators, as he’s the best I’ve dealt with 10 years of owning one. I’m so glad I found this company, even though they are based in Hot Springs, they have several customers in the Little Rock area they take care of….Ron Harrington“
“Always satisfied with their service. Knowledgeable and efficient I highly recommend them for your HVAC needs.“