Johns Hopkins Pharmaquip
“I'm going to have to buck the trend and render an excellent review of my experience with Pharma-quip based on my recent CPAP renewal and customer support. I suffer from both obstructive sleep apnea and gastrointestinal reflux disease (GERD). My six-year-old CPAP required replacement under insurance. While it seemed like an eternity, it only took JHM/Pharma-quip about three and a half weeks to process my CPAP replacement order from my pulmonologist until delivery at my home (the initial CPAP order in 2018 took six weeks). The replacement machine was correctly set up and they handled matters with my insurance competently.
Of particular note was customer support provided by 'Vaughan' (sp?). I called Pharma-quip support because of bewilderment regarding why I was getting a mysterious leak rate error, even with a new machine, hoses, mask (nasal pillows) and so on. My "MyAir" sleep scores were not good because of the leak. Vaughan responded, "I know exactly what the problem is and how to fix it." She pointed to the problem being that unknowingly, I was breathing through my mouth while asleep (this is a side effect of OSA/CPAP use and GERD called "aerophagia"). She sent me a simple chin strap which applies minor pressure to keep my trap shut; it immediately had positive effect, and currently the MyAir score has risen from 79 to 96. Thank you Vaughan!
Pharma-quip isn't perfect, but I've never had a problem with them insofar as equipment, resupply, tracking my insurance and most recently, excellent insight insofar as my particular condition and interaction with therapy equipment.”
