Sergeant Heating & Air Conditioning
“Took the time to really understand the issue and troubleshoot to isolate the issue. Our AC unit had been underperforming for the 5 years prior. We had multiple companies come out, but they were all national chains, even if it didn’t look like it at first. They would just check the line, clean something off and say, that should solve it, and pass me a huge bill, or pitch me a yearly service contract, but it never fixed anything. The AC was just constantly running and the house wasn’t getting cooler.
I finally got Sergeant AC, a real local owned business to come out. The difference was immediate. I explained the issue, they identified one potential cause, addressed it, but then KEPT ON LOOKING. The mentality was “this big of an issue probably has multiple causes, so let’s keep looking.”
The guys got up in the crawlspace and realized there was a fundamental flaw with the original ductwork since the build date. So nobody in the history of this home has ever had a properly functioning air conditioning because a counterweight was installed BACKWARDS, preventing a flap from opening properly.
Although redoing our entire ductwork to fix this wasn’t an option, they found an interim solution to restore functionality (technically this is the first time this house has ever had functionality, so they restore isn’t quite the right word). Within 10 minutes we could notice a difference. In total 2 people spent about an hour in my house doing legitimately challenging work, and the bill was super reasonable, especially considering the level of expertise they brought to the situation.
This is why protecting and supporting local businesses matter. It enables companies like this to thrive and makes for better communities. If you are in service area and need HVAC support, stop looking elsewhere and call Sergeant’s. I’m confident leaving this review because I know he’ll live up to it. So here I am, sipping my morning coffee, comfortable temperature, enjoying my silent home since no AC is running, and dedicating 20 minutes of my life to typing, editing and overthinking this review. Why?
Because they were THAT good. Ditch your current provider, call Sergeant’s.”
