IT Services & Computer Repair near Northampton

“This is my first time ever leaving a review for a business. After my experience with Ken, I felt obligated to leave a review after the outstanding work he did for me. Not only did he solve my problem, but he went above and beyond to ensure my problem does not persist. He knows what he is talking about when it comes to computers. I have faith this man can fix any computer problem you may have. Thank you ken for not only solving my problem, but also for being a good person. Thank you!“

“T3 is Uber responsive as I set up my new Avaya phone system.They quickly and easily walked me throug all the features and system upgrades.Highly recommend them for your communication and IT needs“

“EPOCH IT showed up and delivered for a presentation on AI Scams. The team was incredible with communication, the presentation was informative, and they're very easy to work with. Thank you for showing up and keeping our community safer!“

“The man running the business is a consummate professional. Offers quality services at a reasonable price and sells products for good prices as well. Highly recommend this man for your needs, go with this over any chain for quality service.“

“Repaired the electronic boom lift controller on my tow truck!!! super knowledgeable about
Everything thank you so much!“

“These guys are amazing. Personable. Helpful. Highly knowledgeable. They explained my problem with the printer before even looking at it. Opened it up and they were right! They fixed the printer on the spot with parts they had on site and sent me home in minutes. I would recommend these guys to anyone.“

“Ben and team did an outstanding and complete job of explaining options, executing the install, and assuring that all of our devices (cameras included) where working correctly. This is where to go if you need a new home wifi!!!“

“I've worked with Brad Finberg and Micro-Innovation for almost 20 years. Highly recommend their knowledge and skill, conscientious customer service and fair pricing.“

“I have never required computer repair or service, so when I finally did, I didn't really know where to go or what to do. Found this service through Google, and I have to say I could not be happier with the service I received. The owner is polite, knowledgeable, and offered a constant and great amount of customer service and updates to progress. He breathed new life into my decade old and dying laptop, and now it is better than when I got it, LITERALLY like brand new. 100/10 service! This guy knows what he is doing and what he is talking about. My only regret is not knowing about him sooner. Mr. Hovancik, you are the best at what you do! Thanks again!“

“I always have an excellent response time and get the help I need. Adrian is amazing and takes such good care of us!“

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“They really hit the mark with their updated version. Took many customer suggestions and made an easier system to work with. Cheers guys!

Updated review:
Gave 3 stars because this software has tremendous potential. Didn't give more because of the poor attitude exhibited by the company's COO and program not being user friendly.

Spent the last two weeks solving an issue we were having with getting KC to communicate with my Quickbooks. Endless back and forth and guesswork. Finally they figured out that they had me upload the wrong files for them to test.

The general attitude with this firm is that they post instructions on yuotube so the customers should be able to figure it out. Otherwise they would be happy to charge hourly rates for training their customers on how to use the system.

The corporate culture is really lacking. They need to realize that their customers are running their own businesses and don't have time to become experts in the peculiarities of the software. We want point and click, not to become KC experts. Wish I knew this before purchasing this expensive software. This is NOT a user friendly / intuitive POS system. There are lots of quirks in getting to software to run correctly and in using it correctly.

SAVE YOUR TIME AND MONEY AND BUY A MORE USER FRIENDLY POS SYSTEM

Very disappointing experience with this software. Bought the Kennel Connection software with all the bells and whistles. They sold me a QuickBooks Direct Link module that is supposed to automatically transfer the financial data to the Quickbooks file.

It has never once worked. Been trying to get it to work for over 7 months. have spent countless days and hundreds of dollars with outside IT help. Blue Crystal just keeps sending me user manuals and telling me there must be something wrong with the Quickbooks set up.

Sorry guys, I'm not a techie and have enough on my plate running my business. Don't have time to fix bugs with your software that was not configured properly to transfer data to another program. Your sales literature claims that the Quickbooks Direct Link will seamlessly transfer all of the accounting information to QB. Doesn't say I have to become an expert at how you programmed your software and then modify QB to make your software work.

I contacted their support team because we received over 2300 line items of error messages. Their support team's response was to email us a link to their help page that had some simplistic explanation that we needed to redefine the definitions of the accounts in QB.

SAVE YOUR TIME AND MONEY AND BUY A MORE USER FRIENDLY POS SYSTEM“

“Innotek Computer Consulting has been a great partner for our business. We contacted them for IT support and cybersecurity services, and their team was professional, knowledgeable, and very responsive. They took the time to explain everything clearly so our team could understand what was happening without feeling overwhelmed. If you're looking for reliable and expert IT services, Innotek is definitely a company you can trust.“

“Contacted them to inquire about a laptop repair. The staff I spoke with (Anthony on the phone -and Donald via email) were knowledgeable, kind, and professional. I did not end up using their service due to my laptop needing to be replaced at the end of the day but I would have in a heartbeat if my laptop was in a position to be fixed.“

“The team at Infradapt has been an absolute pleasure to work with. They’re not only knowledgeable and professional, but also incredibly kind and easy to talk to. You can tell they truly care about their clients and go the extra mile to support them. So grateful for everything they do and I would highly recommend!“

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“Shout out to Jude, an outstanding example of what a Controls Engineer should strive to be. Solid customer service, impeccable attention to detail, well-versed in the setup and operation of a wide variety of devices, with unwavering determination to see a task through to completion. MDI would be wise to keep him on the roster, people with his skill set and work ethic are in short supply these days!“

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