84-14 Pitkin Avenue, Ozone Park New York 11417
After the nightmare of the heavy rainstorm on July 18th (in the news) that flooded our basement in Queens with sewage 🤮 we concluded we urgently needed sewer line work (after multi year research and solutions.., having installed a check valve, 2 different sump pumps). On Friday, July 24th, we decided to pull the trigger because heavy storms and flooding were predicted for Tuesday, July 28th. I didn't think it was possible to pull permits with NYC DEP and complete this job in under 48 hours. Yet here I sit on July 28th with the entire job finished, watching the skies turn dark and ominous right now, but feeling ready.
I'll admit I was hesitant at first to go with Water Works because I couldn't find a ton of information and reviews online didnt go that far back compared to other companies. But after doing some digging/sleuthing, I saw he had over 200 NYC DEP permits under his belt, no BBB complaints and when he came to my house, he immediately stood out from every other contractor. While others demanded a service charge just to show up, John came out for free, and actually removed the manhole cover himself and inspected things in our basement pit himself. He explained everything thoroughly and patiently, down to what material he uses, educating us all the way. He also made himself available through texts and calls and answered the hundreds of questions we had.
He brought a partner to do the camera inspection, walking me through every single section of the pipe so I understood exactly what was wrong. (Camera inspections are expensive on their own, and many excavting/sewage companies did not do them, I was told many times to find my own inspector and that they only did the excavation).
John’s pricing was also very competitive, I had received 6 different estimates. We didnt have insurance through American Water Resources, which the city pushes, but after hearing all the nightmare stories people go through trying to file claims, I was so relieved to find an honest, direct contractor who offered a fair price out of pocket.
John's crew was hardworking, and insanely fast, knocking out the excavation and full pipe replacement in just two days before the rain hit.
Hope no one will need their service after todays storm but putting up this review now in case anyone gets impacted like we were last storm. I highly reccommend WWP, John and his team are dependable, competitively priced and knowledgeable. Highly recommended!