Grand Rapids Ophthalmology
“As a new patient, I had a good experience overall. I just wish the office had been clearer about the appointment process and costs upfront.
When I scheduled, I wasn’t aware I would meet with a nurse before the doctor, so I thought the office was running behind. I saw the nurse about 20 minutes after my scheduled time and the doctor about 40 minutes after.
I also wasn’t informed about the visit copay or the additional $40 contact lens consultation fee until after my appointment. Knowing this information ahead of time would have made for a better experience and demonstrated greater transparency.”
