8051 Cessna Avenue Ste 188, Gaithersburg
Thu 7AM - 4PM
4.6
★★★★★
38 reviews
“We had a sewer back up which was cleared by another company on an emergency basis. However, that company told us we had an issue that would require replacement of sewer pipes located under the finished basement concrete floor. We needed a second opinion to verify if the estimated $9,000 work was really needed.
Master Plumbing was able to schedule us within a few days and verified the appointment the day before. The plumber (Billy) arrived promptly, was very professional and respectful, asked all the appropriate questions, and then proceeded to set up his equipment while protecting all surrounding surfaces. The camera images were very clear and he explained exactly what he saw on the monitor as he moved the camera along the pipes. He then gave us the thumb drive that he used to record the entire inspection. Finally, he reset the toilet that was removed for access to the sewer pipes, caulked it neatly to the tile floor, and completely cleaned the area.
It was clear from this inspection, that the plumber from the first company was not honest, and was just trying to sell us very expensive work that was not needed. Master Plumbing was a totally opposite experience. They are very organized, professional, clean, respectful, and pleasant to work with. I highly recommend them without any reservations!”
