Optometrists near Elkridge

“Dr. Jan is very professional as well as kind and patient. I will happily return for my next exam in 2 years and recommend him highly.“

“Staff and Dr were very pleasant and kind. Scheduling was very easy online and checking and exam was very efficient.“

“I really enjoy going to Professional Vision-Ellicott City. First Dr. Bender is so professional and polite. She really knows how to make you feel comfortable. I also really like the staff too but Dr.B is my favorite.“

“Dr. Chryssa is phenomenal. Explains everything in detail and in a way you can fully understand. Also great with kids!“

“This is the best place to get your glasses. I bought a pair of frames over two years ago. They were broken due to circumstances beyond my control. Eye Candy looked up my order and checked to see if they had any more in stock. When that didn't shoe any they contacted the manufacturer and had them shipped to the store. My daughter picked them up and brought them to a friend who was returning to Israel where I now live. Thank you so much for the awesome service.“

“I have been a happy & satisfied patient of Dr. Ely for over 25 years. Her professional manner in helping solve several eye situations has led me to keep coming back for excellent service and communications! She and her excellent staff always make me feel welcome and listened to! They are a top notch health provider.“

“Dr. Tran was so professional and answered all the questions I had and was never condescending. Best of all she never upsells and never makes me feel rushed during the appointment. She's very knowledgeable and kind. My family and I love Dr. Tran.“

“Excellent practice. Not only is Dr Hammer an excellent doctor but has a very nice “bedside manner.” Office is well run and efficient too“

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“Everyone at Revolution Eyes is helpful, caring, thorough. Customer service can’t be beat. I love that they have modern equipment to determine eye needs.“

“Only place I go to for my eyewear. Even if I’ve gone past my one or two year exam. I still come back for frames. Great service and selection of eyewear to choose from. Prescription eyewear done right.“

“⭐️⭐️⭐️⭐️⭐️
I had a great experience here! I broke my frame and they were incredibly helpful, quick, and friendly. Greta helped me and was super nice—she went above and beyond to make sure everything was taken care of. Highly recommend this place!“

“The whole staff is wonderful and so helpful. Dr. Gromaki Lathrop is a thorough, patient, professional and knows her craft well. Thanks so much for everything!“

“Dr. Kim was very professional. She answered all of my questions. I would recommend her to anyone.“

“Delightful experience from start to finish. Everyone from front desk to nurses to doctors were top notch. Thanks for making eye care a pleasant experience!“

“Very inviting right from the onset. Answered all my questions with ease and knowledge. As a new patient I felt very comfortable.“

“Went for an eye exam and contact lense fitting. Dr. Shafi was great,
and Kim at the front desk is the best.
Very caring staff and ultra-happy with the experience.“

“Warby Parker offered an excellent range of frames from very narrow to wide. The staff are easy to work with and the price is very good compared to other companies. Plus they donate a pair of glasses for each one purchased!“

“I really enjoyed my visit. Everyone in the were professional and courteous. I thank you all for the pleasant experience.“

“I wasn't sure what to expect from Target for eye care. I've been wearing glasses my whole life and it seems that I often have issues with lenses being right in recent years. Well, I can't say enough about Dr. Pham. She was professional, pleasant, very knowledgeable, patient; I adjusted to my new lenses in a day. Wonderful experience all around. I'm sorry I can't remember the name of the woman who helped me pick out my sunglass frames. She was super helpful in making a choice. Thank you both so much! I will be returning.“

“Always love the people who work there, they are so nice. It’s hard to find places where ALL the employees are genuine.“

“Dr. May and her staff were amazing with my 5 year old! The staff was amazing from start to finish. You could really tell they work with children really well. Dr. May is great .“

“I've been going to professional vision for years , they have great optometrist doctors and I highly recommend this business.“

“EDIT: I’m updating my rating from 2/5 stars to 4/5 stars due to the diligence on Ms. Renee and the staff at Affordable Optics. As I mentioned before, the women in this office have been nothing but kind to me, even when I sometimes let my frustrations get the best of me. They were honest and as helpful as they could be. They comped another pair of glasses for me (beautiful by the way), as well as a supply of contact lenses.

I really appreciate everything they’ve done and the fact that they didn’t let me slip through the cracks ♥️

Original post:
I just sat on hold the entirety of my lunch break (over 30 minutes) waiting to follow up on a pair of glasses I ordered June 4th. Today is August 22nd. According to them it’s the labs fault. Honestly though, it doesn’t matter who’s at fault. I can’t see and I really am in need of glasses. I asked for a refund for the glasses at the beginning of August, since it had been two months already, and Affordable Optics basically said they didn’t think it was fair to issue a refund if they didn’t do anything wrong. We went back and forth for about 15 minutes that day.

Well, that was 3 weeks ago. Today I give 2 stars because I can’t overlook the fact that everyone in the office is pleasant and kind, but no one takes accountability for the shortcomings of their processes. Somehow, they find a way to make this long wait for my glasses my fault or the labs fault.

There is a BIG opportunity for improvement with their organization, communication, and accountability.“

“It was a great experience, everyone was nice. I got down to the root of my issue. Honest and that is what I look for, not dishonesty. Ty.“

“everyone there is very nice and helpful. The doctor sees you quickly and they make the process very easy.“

“The office staff is friendly and efficient, and I appreciate how well-organized they are. Dr. Kotlicky is not only knowledgeable but also incredibly compassionate and understanding. He made feel comfortable and heard regarding my son's issue. He truly put my concerns at ease. I highly recommend him to anyone.“