Optometrists in Baltimore

“Exceptional experience – thorough, patient, and classy environment I had my eye check-up today at Clarity Eyecare, and I can’t recommend them enough. First, kudos to Dr. Howai Chan. She explained every single piece of information thoroughly and answered all my questions in a way that actually made sense. She made sure I was comfortable throughout, and I never felt rushed – my whole check-up lasted an hour, and she walked me through each step. She even gave practical examples and suggestions on how to properly take care of my eyes. I also want to shout out the front desk/reception. My appointment was at 4 PM, but I arrived at 3:30 PM and they accommodated me right away. Lisa was incredibly patient with me while choosing frames. She helped me pick the best size and color for my face, and she even shared her own experience, which really helped me make up my mind. Everything was smooth and pleasant. The vibe of the place is classy and modern – I genuinely enjoyed being there. Highly recommend!“

“I've been coming to Levin for 20yrs with my kids and I love that they remember you and treat you like family. Their customer service is amazing plus if you don't have insurance,the prices are excellent,I would highly recommend!!“

“Excellent experience. The doctor was knowledgeable and attentive, and the staff was friendly, efficient, and professional“

“I was seen right on my scheduled appointment time. Everyone was kind and efficient. I feel very comfortable having my eye care at BEP.“

“EDIT: I’m updating my rating from 2/5 stars to 4/5 stars due to the diligence on Ms. Renee and the staff at Affordable Optics. As I mentioned before, the women in this office have been nothing but kind to me, even when I sometimes let my frustrations get the best of me. They were honest and as helpful as they could be. They comped another pair of glasses for me (beautiful by the way), as well as a supply of contact lenses.

I really appreciate everything they’ve done and the fact that they didn’t let me slip through the cracks ♥️

Original post:
I just sat on hold the entirety of my lunch break (over 30 minutes) waiting to follow up on a pair of glasses I ordered June 4th. Today is August 22nd. According to them it’s the labs fault. Honestly though, it doesn’t matter who’s at fault. I can’t see and I really am in need of glasses. I asked for a refund for the glasses at the beginning of August, since it had been two months already, and Affordable Optics basically said they didn’t think it was fair to issue a refund if they didn’t do anything wrong. We went back and forth for about 15 minutes that day.

Well, that was 3 weeks ago. Today I give 2 stars because I can’t overlook the fact that everyone in the office is pleasant and kind, but no one takes accountability for the shortcomings of their processes. Somehow, they find a way to make this long wait for my glasses my fault or the labs fault.

There is a BIG opportunity for improvement with their organization, communication, and accountability.“

“The facility is very clean I didn't have to wait long the receptionist was very friendly and helpful.“

“Doctor Solomon is great and takes his time explaining everything. The staff , Lisa, Sherry, Dan are all so friendly and helpful!“

“Helen was absolutely amazing! She is patient, kind, and understanding with every situation. As someone who worked as a manager in customer service, she is an absolute gem. Thank you! First experience was the best one. Will be coming back“

“Levin Eye Group were exceptional! They went to great lengths to solve an eye issue and get me the proper medication for the problem. Many thanks“

“A lovely experience as usual! A thorough exam, clear explanation regarding my eye health and changes to my prescription, followed by excellent help to choose frames and great explanation of my vision benefits.“

“Great selection of glasses, especially if tou want something different abd high quality.A little pricey if your paying out of pocket, but its a boutique and well worth it!! Def recommend“

“Super nice front staff in ophthalmologist is bubbly and friendly and very helpful recommend this if you need any kind of eye care or cataract surgery they did mine and we're very helpful and thoughtful“

“Started coming here 7-8 years ago and this place is hands down the best place eye vision center I have ever been to. The staff is so friendly and even when I would come in store after 1-2 years, they not only remembered me, but showed the same fantastic friendly attitude as the first time I came here. Dr. Beveridge is so welcoming and nice when he speaks to you, and takes the time to truly explain something if you don't understand. Everything from the customer service to the actual vision service is top tier.“

“Caitlyn was great! Very knowledgeable and answers all of my questions on the phone before I booked my appt! I arrived and they saw me right on time and when I paid, there were no surprises, just as she told me. Great service all the way around!“

“Personable, professional, and fun. An absolute pleasure to shop here and the service they provide is par-none.“

“Only place I go to for my eyewear. Even if I’ve gone past my one or two year exam. I still come back for frames. Great service and selection of eyewear to choose from. Prescription eyewear done right.“

“Best eye care center ever! Dr Josh Gordon is very thorough and knowledgeable of all issues of your eyes. In addition, he is the most pleasurable doctor ever along with the staff! I highly recommend this eye care center!“

“The entire staff at this office was very professional and friendly. Would definitely recommend.“

“The vision examination was extensive and professional. I visited several in mall vision stores without being satisfied with their selection of glasses,, fit, and cost compared to BJs. The in-store Optical Manager was outstanding throughout the entire time of the vision examination to the final selection of glasses.“

“This is the best place to get your glasses. I bought a pair of frames over two years ago. They were broken due to circumstances beyond my control. Eye Candy looked up my order and checked to see if they had any more in stock. When that didn't shoe any they contacted the manufacturer and had them shipped to the store. My daughter picked them up and brought them to a friend who was returning to Israel where I now live. Thank you so much for the awesome service.“

“Very pleasant service, they did a great job fixing my son Gucci glasses. They were very efficient in time. Price wise , was very reasonable. I recommend Frame mender 110% to anyone that needs the frame fix.“

“My Mom loves this place!!
Their sales are pretty good. Excluding the Customer Service Dept, staff is very helpful and friendly.
I did see a mouse in the luggage section last year that no one seemed surprised about.“