23 S 8th St #3500, Noblesville
Wed Open 24 hours
4.9
★★★★★
71 reviews
“Update 7/2026<br>After consultation with some friends, I decided to call an advisor out. Austin came out and he was the best. He spent a lot of time showing me what was going on and really new his stuff, in my opinion. I learned more that day than I really needed to know probably. In the end I had to have a new heat pump installed. He went through all the choices, good and bad, and in the end, I bought one that I thought was best for me.<br><br>The next week 2 men came out and installed the system. One worked outside and one at the main heat pump in the garage. They asked me if I had any questions, I stated one. Do you mind if I hang out with you to see what is going on and ask questions? They said, yes, it is always welcome, we want you to know what is going on and have a say in it. They showed up around 9am and left around 2pm I think, they stated it was an easy install. There was a problem with the thermostat that came out of a new box but they had another on the truck and asked if the black one was okay instead of white and I said, it will look better so go ahead. Later on that evening, Austin called me and asked how everything went, answered some questions and stated that he would make an appointment in a month to see how everything is doing. This is top notch service. This is what true customer service is. I am very pleased. I would highly recommend Williams Comfort Air.<br><br>Update 6/2026<br>The repairman that came out for my yearly check was new, I was his first customer alone. I am a hands on homeowner, he seemed very nervous and I could tell he did not want me around. He stated that I needed a whole new system and he was worried that it would go out any minute. He wanted to schedule an appointment with an advisor. I thought he was too pushy. He did change the capaciter which he said if I got a new system, I would be refunded, that has not happened.<br><br>May 2025<br>Unfortunately I never post 5 stars as I think everyone can be better and I feel 5 stars, stop trying.<br>I booked an appointment online and they repairman arrived right on time. Even called me to say he was on his way. He was very thoughtful, educational, informative and patient while I asked a lot of questions. He was very respectful of my home and wore booties even after going In and out multiple times.<br>He recommended things but gave an honest opinion on what he would do.”