About Bratcher Heating & Air Conditioning
Bratcher Heating & Air Conditioning has been delivering high-quality HVAC services to the communities of Peoria, Bloomington, Normal, Champaign, and nearby areas for over 30 years. Their dedication to maintaining a strong name and reputation is clear through their prompt, efficient, and professional service. The staff is knowledgeable and consistently goes above and beyond to ensure customer satisfaction, as demonstrated in the exceptional experiences shared by their clients. From temporary fixes to new system installations, Bratcher's team provides outstanding service, earning trust and high recommendations from customers. Clients appreciate the reasonable estimates provided by Bratcher, with one noting that they were the only company to properly address the HVAC problem instead of just covering it up. The team works around customer schedules and is quick during installations. Technicians are praised for their skills, patience, and willingness to answer questions, making the process smooth and transparent. John, one of the technicians, has received particular praise for his helpfulness and expertise, going above and beyond to ensure systems function well and providing valuable information about the area for newcomers. Bratcher Heating & Air Conditioning is regarded as the go-to choice for HVAC needs, supported by competitive prices and unmatched expertise. The pleasant customer service from the office staff further enhances the positive experience for clients.
John was an amazing technician who went above and beyond for us! He made sure our system was functioning well and even made improvements. He was also a great resource for what life is like in the area which was extremely helpful since we are new to the area.
I received same day service and was very satisfied with the assistance I received from Todd, a sales associate, who called John, the technician, after determining that I probably did not need a new A/C. Both were very professional and honest. John had my system cooling again in no time. I highly recommend this company.
I had Bratcher out last fall to check the furnace and then again today to check the AC. John M. has been our service technician both times and he is great!! He’s so kind and knowledgeable and doesn’t make me feel stupid for asking questions! He actually tells us about what he’s checking and why. As a first time homeowner, I am glad we had contacted Bratcher. The girl at the office who answers the phones is always pleasant to speak with as well. I’m very happy with the customer service we receive from Bratcher!