Water Heater Installation/Repair in Douglasville

“Shard was very professional and productive! He fully explained everything to me! Much appreciated him!i“

“My plumbing emergency happened after regular business hours on the weekend, and I couldn't have asked for a better experience.

Ebony in dispatch was calm, reassuring, and compassionate while processing my request. She was patient, professional, and immediately put me at ease during a stressful situation.

The initial technician arrived around 3:00 a.m. He was knowledgeable, quickly assessed the problem, and explained that additional parts were needed to complete the repair. He made a seamless handoff to the next technician, Cam(8416), who arrived later that morning. Cam(8416) confirmed everything that had been quoted, discussed additional recommendations, and completed the repairs with professionalism and expertise.

From dispatch to the technicians, the communication, knowledge, and customer service were outstanding. I am extremely pleased with the quality of the repairs and the professionalism shown throughout the entire process. I highly recommend this company.“

“The company was able to bring in someone to help me address a water leak within 12 hours of me calling. Anthony with New Era Plumbing was awesome! He is personable and works with such joy. You can tell he enjoys what he does. He was knowledgeable and efficient with his work. He explained the process and needed items well.“