Roto-Rooter Plumbing & Water Cleanup
“My plumbing emergency happened after regular business hours on the weekend, and I couldn't have asked for a better experience.
Ebony in dispatch was calm, reassuring, and compassionate while processing my request. She was patient, professional, and immediately put me at ease during a stressful situation.
The initial technician arrived around 3:00 a.m. He was knowledgeable, quickly assessed the problem, and explained that additional parts were needed to complete the repair. He made a seamless handoff to the next technician, Cam(8416), who arrived later that morning. Cam(8416) confirmed everything that had been quoted, discussed additional recommendations, and completed the repairs with professionalism and expertise.
From dispatch to the technicians, the communication, knowledge, and customer service were outstanding. I am extremely pleased with the quality of the repairs and the professionalism shown throughout the entire process. I highly recommend this company.”
