309 Oak Hill Ln, Canton Georgia 30115
Friday night, I noticed that our basement toilet was not flushing and the sewer pump was not kicking on. After doing a little investigating, I suspected that our sewer pump had finally failed.
I got on Google Maps and found On Point Plumbing. I called Brian and explained what was happening. He told me this was absolutely something he could address and, to my surprise, offered to come out the very next morning at 8:30 a.m.
Brian called ahead, arrived on time, assessed the system, and confirmed that the sewer pump was no longer functioning. He was actually surprised to learn that the existing pump had lasted 21 years. He thoroughly explained the replacement process and recommended replacing the basin lid and upgrading the existing check valve, which was a cheaper-quality valve.
After providing us with a clear quote, Brian got right to work and completed the entire job within about five hours.
One of the best parts of the experience was that Brian discovered the existing sewer basin lid had never been properly secured and was leaking. For years, we had occasionally noticed an unpleasant sewer smell in the basement and never knew exactly why. Brian identified the problem, properly sealed and secured the new lid, and completely remediated the issue.
We could not be happier with the quality of his work. In fact, because we were so impressed with the sewer pump replacement, we asked Brian to look at several other plumbing issues and projects around our home. He took the time to evaluate everything, answer our questions, and provide thoughtful recommendations and quotes.
We have worked with other plumbers in the area and have unfortunately experienced questionable workmanship and highly exaggerated pricing. Our experience with Brian was completely different. The total price to replace the sewer pump, install a new basin lid, and upgrade the check valve was $2,250. We felt the price was very fair, especially considering the scope of the work, the quick response, and the quality of the installation.
Brian is knowledgeable, professional, responsive, and clearly takes pride in his work. We are extremely happy to have found On Point Plumbing and will absolutely be using Brian for our future plumbing needs.