Heating & Air Conditioning / HVAC near South Bethany

“This is a top of the line A/C and Heating organization. I have used them for 3 years now for continuing maintainance on my heat pump. This week I had tem install a dual spltter unit with one compressor. They did an exce;llent job of install . Clean - neat polite and on time If you need anything like I have described sign this company up. Matthe Maniace in Millsboro“

“Marc came out to help me with my sump pump today. Unfortunately in the winter they freeze, the pressure built on mine and backed into the basement. Marc cleaned everything and cleared the debris from the pit. He replaced the valve with one that will make it easier to manage the winter weather. He’s always courteous, kind and helpful. Goes above and beyond.“

“They fixed our issue when others wouldn’t! We have a mobile home that is low to the ground and they were able to get under there and fix our duct work. We actually had one contractor refuse the job because he said he was afraid of spiders. We are planning on upgrading our system soon and Bayside will be our go to! I highly recommend them!“

“Our technician, Alex, was amazing. He was very knowledgeable and explained everything to us. We would highly recommend him.“

“I can’t say enough good things about Jim. He got here quickly, diagnosed the problem immediately, and knew exactly what needed to be done. He was upfront about pricing on what needed to be done, no surprises, no upselling, just honest work. The whole process was quick, friendly but professional, and stress free. Highly recommend this company!!“

“Just a maintenance check up, but Ray did a fantastic and thorough job cleaning up the outside units from pine straw debris and dryer lint and cleaned the coils to almost like new!“

“I have used Custom Mechanical twice, once was for an unscheduled breakdown of my A/C unit over the summer. Called them and they send a technician to my house within 2 hours. Less than an hour later, they restored A/C service to my home. Signed up for their bi-annual preventive maintenance agreement, Danielle in Customer Service was prompt, polite and courteous in setting up the plan and scheduling the technician to come out for our first maintenance visit. Technician did a very thorough job and even offered some guidance on keeping my HVAC operating efficiently. Overall very pleased with Custom Mechanical's service and highly recommend them.“

“5 stars for personal contact
5 stars for explaining everything
5 stars for owners being on the job
5 stars for doing what they tell you they will
5 stars for going the extra mile when necessary
And a huge Thank you to the family for
Going that extra mile for me when they found out I was without AC for 6 weeks.
Janice“

“This company has the best customer service from the staff at the front desk to the techs, thank you for getting me up and running again?❤️“

“Just had our heat pump & furnace replaced, reasonably priced, friendly, excellent experience!“

“Airmasters fixed our very old unit bringing it back to life giving us time before it ultimately needs replaced. We have peace of mind that they will help in any situation especially in the heat or cold with a baby under our roof. They were fast, efficient, and honest.“

“Have been a customer of Custom Mechanical for many years. They have installed and serviced my heating and cooling equipment honestly and fairly. I have also called on them for plumbing maintenance and repairs.They may not always be “cheapest” but my experience has proven them to be very economical over the long term. Service personnel are courteous, knowledgeable and prompt. Great customer service, solid advice on repairs and quick to respond to my needs. I have recommended them to friends and would not hesitate to do so again.
5 Sep ‘25
Good experience with Coty Bailey from Custom Mechanical. Had several small plumbing jobs that I needed help with; outside hose bib leaking, Kohler shower control leaking, installing warm water recirculating pump. Coty called about 15 mins out to advise he was on the way. He arrived and I briefed him on what needed done and he set to work without hesitation. He installed a new Kohler shower valve, a new outside hose bib and installed a recirculating pump that I had from a previous install as well as new hoses on my washer. Coty worked diligently on each task and also installed a small shelf to hold the recirculating pump on the back wall of the bathroom vanity. His work involved being down on the floor working under the vanity, crawling under the house to remove the old hose bib and reinstall the new one and standing to replace the shower valve. He carried a backpack with most tools he needed for each task and spent little time going back to the truck for tools or supplies. All work completed successfully.“

“Our technician, Dave, was great. He was very knowledgeable. He took his time and answered all of our questions. We would highly recommend.“