Appliance Repair near Palo Alto

“Galaxy responded quickly and sent someone to analyze our oven which stopped working. Paul did a good job fixing our faulty oven and explaining what was wrong.“

“Summary: great value, high quality install that paid attention to details, owner and employees listen to and value customer feedback, clean work, high integrity business, responsive and communicative Normally one would not describe their heating and cooling equipment as a work of art, but I hope to change your mind after describing how Fedor, Aleksander, David, Artur, and the rest of Nur HVAC did an impeccably beautiful install of a new heat pump and new ductwork, removal of old gas furnace, and removal of old asbestos ducts. Throughout the process, they made me feel like a highly valued customer. I would recommend them with zero hesitation to anyone looking for an honest and diligent HVAC contractor that performs top-notch work. This will be a very long review. Nur HVAC is so awesome that I feel they deserve having a story written about my entire experience with them that was positive all the way through. [Sales experience] After dealing with the shock in natural gas prices and the sweltering summers, I decided it was time to ditch my old inefficient gas furnace upgrade me and family to the latest efficient heat pump technology that both reduces my utility bills in the winter and provides air conditioning during the summer. I shopped around various HVAC contractors on Yelp, and I was fortunate to have Nur HVAC respond. David, the owner, came out to give me a quote, and I immediately had a great first impression of him and Nur. Unlike other companies who sent sales reps, David was highly knowledgeable in HVAC, and he listened to me and what I wanted as opposed to trying to push me a hard sale. David is a rare gem in the HVAC industry, where instead of trying to upsell every chance, he actually thinks about what is needed, what's a waste of money, and he conducts himself with the utmost integrity to give the best recommendation for me and not his own pocketbook. The integrity and honesty of Nur is seen when they automatically included permits and HERS testing in the quote. Several other installers I spoke to wanted extra for the permit, the implication being that the default would be unpermitted work. I continued conversing with David, and he would always respond quickly and professionally. At the end of the day, Nur came in with a very competitive bid, and it was an easy decision for me to choose them because of the rapport I developed with David. [Install experience] Nur handled applying for a permit, and once the permit was approved, they immediately scheduled my install. This was a fairly large project, and they estimated that it would take about one week's worth of work. My install team was Fedor and Aleksander, and I cannot overstate how awesome they were. They showed up punctually every day at 9am in the morning and worked until 6pm in the evening until the whole job was completed. The pride that they took in their work is immediately apparent: the work was not rushed, no corners were cut, they made sure to do everything right all the way down the finest details, and they made sure to clean up every small speck of dust and dirt. For example, when putting in the new vents: they applied several sealant coats inside the vent box to make sure that the ductwork would not leak conditioned air to increase system efficiency. When they finished, they cleaned my attic and made it spotless. Fedor and Aleksander entertained my curiosity in the work and were more than happy to take my feedback and requests, which is further evidence that they actually enjoy the work and have a customer-first approach to their job. For example, there was an audible humming heard inside the home when the outdoor unit was first powered on, and they quickly acted on my observation to add vibration dampening materials that made the noise go away. While making small talk with Fedor, I learned that he used to work in the HVAC industry before he came to America, which explains the expertise and perfectionism that he brought to my job. If you end up working with Nur, I unequivocally recommend you to request Fedor and Aleksander to work on your“

“I've used Speedy Appliance on two occasions. Once, for my dryer, which sounded as if there was a chirping bird inside, and more recently, for my dishwasher. On both occasions, the service provided by Speedy Appliance was prompt, highly professional and highly skilled, and the issues were resolved . I've recommended Speedy to a neighbor and a friend and wanted to take the time to post a review here. You'll be in good hands with Speedy.“

“Timely, kind and high quality service. Used it to clean the dryer bent. Also immediately identified a trivial but hard to find issue with a fridge door not closing, obliterating the need to buy a new refrigerator.“

“I have used Yoshi in previous years to repair our furnace, but now in an attempt to get reach him, his phone has been disconnected and an email has not been returned. Has he retired? He is the best!“

“Our technician Jim at Ampereca has been great to work with. He's very knowledgeable (fixed both our washing machine and refrigerator ice machine), reliable, and provides excellent customer service. Will definitely use him for all our appliance needs!“

“Had an issue with my wall unit, it didn’t work properly, didn’t heat the room at all, seemed like it’s still cold like outside. Called Dan, he came up really quickly, the same day. It turned out thermostat was in bad condition, needed to be replaced, which he did immediately. Thanks a lot! Good work for good price, would definitely recommend. ??“

“our electric cooktop control module failed about five years after installation...the thermador repair guy came out first and quickly figured out that it needed a new control unit. the second time he brought a control unit, which was not the correct one for our cooktop...we pointed out the problem, which was that the part was simply for another version of the cooktop. he had noticed that the wiring didnt match on installation. he finally came back with a correct unit, and it finally works again. service was relatively slow, with about three months from the first check to final repair. and, its not cheap!! the repair guy was friendly and professional. Its hard to get thermador appliances fixed well by independents.. so, using the manufacturer does offer some advantages.“

“Our very old heater (> 30years) needed to be replaced. Jamie came out the same day to assess our situation and scheduled us within the same week for the all day job. He arrived on time and finished on time. He took very good care of us.Service: Heating system repair“

“Roshvan's group has helped me in many ways. I have some rentals; and they definitely try to fix the problem. The last case was a week ago; our motorized sofa stopped working. We discussed the issues and the symptoms; I honestly felt the motor had lost electric connection. The repair person listened to me carefully; after awhile; he agreed with the problem. He quickly and carefully changed out the switch; making sure that it would be unlikely to break again. I was very glad to have called Your Appliance repair yet again!! -Paul“

“These folks are great. We are in Quarantine at home with a broken/leaking water heater. It's frustrating! you start calling for service and nobody answer the phone due this coronavirus. I asked my sister if she knows somebody. She used Bay Air HVAC for a few of her needs and gave me their phone. I called them and the voice mail came on and said that they are closed, but leave the message and somebody will call back. So I did. A few minutes later I received a call back and I stated that I was referred. They said that were helping only to customers, but, they will book and come today later 2-4 pm. THEY CAME ON TIME and gave me and estimate with a senior discount and replaced the water heater within 3 hours. They saved me, my wife and 2 grandkids. I am very happy with the neat service done.Again and Again ! after few years I called Bay AirHVAC Services and they respond quickly. their quality service and ability to diagnose problems makes huge difference.the repair was done right away. I really recommend to my family and friends.“

“Excellent service! Quick response, flexible and accommodating, on time and efficient. Gave me a discount because I saved their magnet from years ago when I used them last!Service: Stove & cooktop repair“