First Appliance Repair

Dec 2023

We had a fridge problem, the technician came, did the diagnosis. The repair happened a few days later. It would be five stars for that. But there fridge was not 100% yet.And now the problems started. Uppon realizing we were calling as returning customers, they would give us excuses. They would call us back later to ghost us for a couple of days. I even had to give all my info again for a new appointment. And at the end they still give us some excuse to not show up. I would give one star for customer service.Since they only wanted to solve half of my problem. I'm giving the average of my two reviews. And I am moving on with another repair company.

Jun 2023

Excellent service! Quick response, flexible and accommodating, on time and efficient. Gave me a discount because I saved their magnet from years ago when I used them last!Service: Stove & cooktop repair

Apr 2023

The important thing is they fixed the stove. However, they dropped the stove on the kitchen floor and broke a corner of the glass off. They made up for it by coming out the next day and gluing the glass back together and giving us the other (2nd broken part) of the stove for free. While this is nice, of course the stove is in slightly worse condition now with the crack in the glass. They should have tools to carefully lift the glass and put it down somewhere safe but they did not really have a process for that, they just leaned it against the fridge. And while I sympathize with how difficult it is to learn a language-- none of the 4 people I spoke with were native English...read full review