Sunset Air
“Sunset Air just installed a new Carrier air source heat pump in our daughter and son-in-law's home in Steilacoom, WA, and it was an exceptional front-end sales and installation experience. Britton (sales / project manager) shared his detailed understanding of the technology and Sunset's product offerings in a friendly, understandable, straightforward, and non-salesy / not-pushy manner, which we really appreciated. He fielded our *many* questions over a period of *many* weeks in a patient, unflappable manner as we compared offerings from competing vendors. We could've opted for more expensive, arguably higher-end products (Mitsubishi) from other vendors, but for *significantly* more money (and a bit more pushiness on the sales side). After much web browsing and local research, we determined that Carrier offers excellent, reliable solutions, and that Sunset offers excellent, reliable installation services. Sunset also offers more affordable service plans, two years of annual servicing as part of the purchase cost, and 24/7 emergency service.
The installation team (Cecil and Blaine) were a pleasure to work with as well. Smart, detail-focused, a perfect blend of professional and friendly, they made us feel highly confident in their capabilities and ability to provide a high-quality installation, a critical factor when installing air source heat pump systems in particular. We read and heard time and again that the installation is everything---that the best systems in the world won't function properly if not installed properly, and there are hundreds of details that go into that process. Cecil and Blaine gave us 100% confidence in their skillsets, experience, and ability to execute a high-quality installation plan. The Sunset Air electrician--whose name escapes me at this moment--was similarly friendly and professional, and carefully showed and explained his work when it was completed. Also a pleasure to work with.
We're just one day out from the finished installation, but so far the system is working well. The Carrier air source heat pump operates surprisingly quietly, and its accompanying thermostat is easy to navigate.
100% satisfaction and five stars for Sunset Air and the team we worked with. If issues do arise--these are mechanical systems, after all--we have every confidence that Sunset Air will address them promptly and effectively.”
