Highly recommend Sunset Air for heating, cooling, duct cleaning, and other HVAC services.
After being told by another local company that I needed a new heating pump or at the very least $1,000 or more in repairs, I sought a second opinion from Sunset Air. Fortunately, they found that only regular maintenance was necessary, and after more than a year, their recent follow-up visit confirmed that my system is still working efficiently. Also had them clean out my dryer duct. Always great service.
About Sunset Air
Sunset Air is a third-generation, family-owned business that has been serving the local community for nearly 50 years. They offer a range of services including HVAC, electrical, solar, and EV charging. Customers have reported positive experiences with their technicians, who are described as informative, responsive, knowledgeable, helpful, and friendly. Reviews highlight the outstanding service from technicians like Jared, Bret, Tyler, and Devan, who are recognized for their professionalism and competence. Customers appreciate the quick response time and the technicians' ability to explain the work being done, making the process smooth and clear.
The company is dedicated to ensuring the comfort and satisfaction of their customers and is praised for providing great quality HVAC products and services. Recently, customers noted the friendly attitude and helpful advice of the staff, particularly mentioning Jim as a personable and friendly salesman and project manager. Overall, Sunset Air is considered a reliable company that delivers excellent service, including installations like heat pump furnaces and AC systems. Highly recommended for their prompt communication and friendly service, Sunset Air continues to be a trusted choice for home comfort needs.
Reviews
We had a wonderful experience having our new units installed by Sunset Air. Our initial contact Jessie was great to work with. The installation team of Ian, Jason, and Michael, and the Electricians Tristan and Justin were all very professional and did a great job.
Jessie made several trips to our home, confirming our system as the team at Sunset Air put together a plan and identified what system would best suit our needs.
The team was able to troubleshoot our old 1970 furnace and heat pump system. The system was a unique installation in an outside furnace room with a lot of the plumbing running under the home. Removal was quick.
The new installation required some custom-designed Ductwork and some changes to the electrical system to ensure proper installation. The installation team was always on time, and when they left, you would never have known they were there; they took everything with them daily.
Once the system was complete, we received a comprehensive run-through of the entire system and tips for maintaining the overall system. We were kept informed all the way through the process.
Ian and Michael went the extra mile at the end and noticed the UV Units were not working correctly because our custom system wasn’t providing enough pressure to turn the units on. They spent the time troubleshooting and custom fabricating a workaround on the fly, adjusting to ensure the system was working.
We had our County Inspection the next day, and the County inspector was impressed and had great things to say about the installation.
We hesitated for years to replace the furnaces because with an old farmhouse, everything turns into a “CUSTOM” Job and typically is full of heartache and pain with cost overruns and the “What We thought was.”
Not with these guys. They came in, did a fantastic job, and finished not just on time, which has never happened at our home.
They Finished Early !!
Thank you to the whole team at Sunset Air. Especially our team Ian, Jason, and Michael, and the Electricians Tristan and Justin.
We highly recommend Sunset Air.
Sunset Air just installed a new Carrier air source heat pump in our daughter and son-in-law's home in Steilacoom, WA, and it was an exceptional front-end sales and installation experience. Britton (sales / project manager) shared his detailed understanding of the technology and Sunset's product offerings in a friendly, understandable, straightforward, and non-salesy / not-pushy manner, which we really appreciated. He fielded our *many* questions over a period of *many* weeks in a patient, unflappable manner as we compared offerings from competing vendors. We could've opted for more expensive, arguably higher-end products (Mitsubishi) from other vendors, but for *significantly*… read full review
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Hours
Monday 7AM - 5PM
Tuesday 7AM - 5PM
Wednesday 7AM - 5PM
Thursday 7AM - 5PM
Friday 7AM - 5PM
Saturday Closed
Sunday Closed
Good to know
- on-site services
- accepts credit cards
Location
5210 Lacey Boulevard Southeast, Lacey, WA 98503
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