Heating & Air Conditioning / HVAC near Lacey

“I called Sunset Air to ask how best to re-start my AC after 6+months of non-use. I got a live person immediately who gave quick and helpful responses. Special kudo's to Kendra who spent a lot of time with me over the phone and reviewing photos I sent to ensure I followed the appropriate course of action.“

“Marty came to do our annual maintenance. He is always pleasant, courteous and helpful. We appreciate his expertise and pleasant personality.“

“The technician, David, called me at 11:45 to advise me he was on the way, be there in about 15 min. He showed up at noon just as he had told me.
He was very polite, verified what work needed to be done. Took him about 15 minutes and was on his way.“

“I sent you a summary of my experience with your technician Keegan Moore. I hope you received this because I had some difficulty in trying to forward this to you. Please let me know if you did get my comments. If you did not, I would gladly send it again. Thank you.“

“I don't like listing names for privacy reasons.. But the staff at Alpine, from the owners, office staff and field techs are ALWAYS great... I would definitely recommend them to anyone...“

“Had an issue with my thermostat. Called and got same day help! Matt was very helpful! Took the time to explain what was going on and answered all my questions! He found the problem with thermostat and fixed it! Great Custer service!!“

“From the initial consultation until the final product was purchased we had an excellent and thorough engagement. Keep up the great work!“

“easy to work with. Follow-up was excellent Pricing was very competitive. Highly recommend them“

“Update: 11/2023, sadly they closed. There wasn’t any notice for it and up until the month of their business closing, they were still charging for the monthly maintenance place.

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I’m 75 miles away from my older parents. Their furnace quits on a Sunday. Someone’s out to check it on Monday. Parts in and swapped out on Wednesday. Something goes wrong. More parts order and swapped out on Friday. More stuff goes wrong. The end is getting a new furnace, installed on the Sunday a week after all this started.

Now for the amazing human side of this story. Kai, Cory, Cameron and Michelle kept updating me on the status of the work being done for my parents. I’m communicating via FaceTime and phone calls. Not once did I feel like they didn’t care, being given the run around, or taken advantage of. Believe me, being far away from elderly parents who need help can make anyone feel helpless. They treated me and my parents with such professionalism and kindness. Did I mention this was the time between the first snow in February and runs into Snowmageddon? They brought space heaters to them, because I mentioned how worried I was about my parents being cold and not complaining. Thank you to Community Heating and Cooling. Your company name is a perfect fit for you. I can’t wait to recommend you to friends and family.“

“We called Asset Protection when our heatpump stopped working after being installed incorrectly by someone else. Ben responded quickly and got us back up and running (and way better than before!). We highly recommended his company to everyone!!“

“We were really impressed with Brian at Yelm Plumbing. Our main septic line had a clog on a Friday evening. Brian not only took care of the clog but pinpointed the location of a warped pipe that had broken. This was our second back up in a year and no cause for concern was found by the other company that had cleared the line. We are grateful Brian helped us clear the line and uncover the problem.“