Legacy Home Improvements
“Legacy Home Improvement delivered exceptional service and workmanship following severe hail and water‑intrusion damage to our home in San Antonio, Texas.
After notifying USAA of the loss, Legacy Home Improvement responded immediately—even on a Sunday—to perform a full roof and interior inspection. Their professionalism, technical knowledge, and care were evident from the very beginning.
Owner and President Mark White ensured I understood the entire repair process, what to expect, and how each step would proceed. His communication throughout the project was consistent, clear, and highly organized.
The joint inspection with the USAA claims adjuster was conducted flawlessly. The expertise of both Legacy Home Improvement and USAA complemented each other, resulting in a smooth approval and repair plan.
Our roof has now been fully replaced, along with gutters, downspouts, window shutters, and screens. All exterior work was completed with professional precision, and the cleanup afterward was superb—no small accomplishment after a project of this scale.
Interior repairs were equally impressive. The drywall specialist demonstrated outstanding skill, from taping and mudding to precise masking that prevented dust from spreading throughout the home. His ability to match the existing paint color so accurately that no difference is visible speaks to his craftsmanship.
Throughout the entire process, Mark White kept us informed about scheduling, who would be arriving, and any preparations needed—such as securing our dogs or ensuring access to specific areas. Legacy Home Improvement also provided all required documentation to USAA promptly and in the correct format, allowing us to receive our reimbursements without delay.
Overall, Legacy Home Improvement delivered a truly exceptional repair experience. Their professionalism, communication, and quality of work made a difficult situation manageable, and we are deeply grateful for their service. Thank you to Mark White and his entire team.”
