2000 Medical Drive, Lakeway
Sun Open 24 hours
4.8
★★★★★
83 reviews
“I wanted to take a moment to express our heartfelt gratitude to the entire Baylor Scott & White Rehab team for the wonderful care and support we received from the time of admission all the way through discharge.
A very special thank you to Gina for expediting the admission process and, most importantly, for being in constant communication with me throughout this difficult and emotional time. Her responsiveness, compassion, and willingness to help made such a difference to our family.
I would also like to sincerely thank all of the nurses, doctors, and nurse assistants who cared for us. Every person we interacted with showed kindness, patience, professionalism, and genuine concern. Your care and support gave us comfort during a very challenging time, and we are truly grateful.
We would also like to extend our heartfelt thanks to the entire therapy team — PT, ST, and OT. Your patience, encouragement, and dedication played such an important role in my mother-in-law’s recovery. We truly appreciate all the time and effort you put into helping her regain her strength, confidence, and independence.
A special thank you to PT Shilpa, who went above and beyond to help with communication in a language that was easier and more comfortable for my mother-in-law. This made the entire process much smoother for her and helped her feel understood, comfortable, and supported. We truly appreciate that extra effort and kindness.
A special thank you as well to Jeannie, our case manager, who made the entire discharge process so smooth and helped us navigate everything with such patience and care. She was incredibly helpful and made what could have been a stressful process much easier for us.
And I want to make sure to acknowledge every single member of the team, including housekeeping, the front desk, support staff, and the kitchen team. Every role matters, and together you created an environment where we felt cared for and supported.
Overall, we are extremely happy with our experience at Baylor Scott & White Rehab. We will definitely be sharing a Google review because we truly believe the entire team deserves recognition for the exceptional care you provided.
Thank you all from the bottom of our hearts for taking such wonderful care of our family during a very difficult time. We will always remember the kindness, compassion, patience, and professionalism you showed us.
The Pandya Family”