Aug 2026
Home Instead have been very professional and reliable. The team is compassionate, caring, and dedicated to providing great service. I truly appreciate all of their hard work and support.
About Home Instead
Home Instead of Kitchener-Waterloo, ON offers in-home care services to the surrounding areas. Their staff provides a variety of services, including personal care, home helper services, Alzheimer's and dementia care, running errands, transportation, and companionship. The organization is known for its personalized approach, focusing on recruiting, training, and supporting compassionate caregivers. Clients can expect a high-quality home care experience, with caregivers being gentle, firm, and enthusiastic. Many reviews highlight the professionalism and friendliness of the team, as well as their dedication to customer service. Caregivers like Cheryl, Aliza, and Chivon have been praised for their flexibility, kindness, and ability to meet individual needs. The organization has helped families during difficult times, providing support for activities such as swimming and physiotherapy, and offering companionship that keeps loved ones active and social. Overall, Home Instead is a trustworthy and caring organization committed to helping individuals and their families.
Reviews
May 2026
As a certified personal support worker and caregiver with home instead I can say that I take pride in working with this company! all of my clients have had great things to say about home instead and their caregivers, some have even went as far to share some unfortunate circumstances and “horror stories” about other home care companies and state how content they are after choosing home instead, which only furthers my belief that home Instead is one of the better options to consider for home care. The ladies in the office work hard to ensure everyone is happy, both caregivers and clients, which I can imagine isn’t always the easiest at times. Aliza Dundas is amazing… read full review
May 2026
We’ve had a very positive experience working with Home Instead and their care providers. The team consistently goes above and beyond to support our residents with genuine compassion and professionalism. They are attentive to individual needs, responsive to changes, and always ensure residents feel comfortable and well cared for.
What stands out most is their friendly and approachable nature—our residents truly enjoy their company, which makes a meaningful difference in their day-to-day lives. It’s clear they take pride in the work they do, and it shows in the quality of care they provide.
We appreciate the strong partnership and would confidently recommend Home… read full review
Photos
Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Location
570 University Avenue East Suite 5, Waterloo, ON N2K 4P2
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