Water Heater Installation Repair in East Syracuse

“Scheduled an appt on Sunday night for Monday morning describing the issue with an exhaust fan on our furnace. We received a call within minutes saying that they would be right over, this was not something that should wait til the next day. The furnace needed to be replaced. AJ came 1st thing the next day to discuss replacing the furnace. By Tuesday afternoon we had a new furnace. An unknown issue came up during installation. The techs were prepared and handled it with no problem! Thank you AJ, Jacob and Jamie and the plumber they had to call in! Also, thank you to the scheduler on the phone Monday morning that let us know they were coming 1st thing!“

“The team from Prime installed a new humidifier to replace our decades-old Carrier system (we couldn't even find water blankets for that old model). Called them last week and seven days later, they were in the basement, doing the installation, and even servicing a leaky gas line. Friendly, efficient, communicative, and just overall fantastic work. They even showed me a few maintenance tips for the system and my gas fireplace line/pilot. Highly recommend their service, and we'll absolutely use them again. We'd been longtime customers over another firm in town, but now we're Prime all the way.“

“I had my 15 year old hot water tank spring a leak. Called and the next day I got a newer version of the reliable old unit installed and old pipes brought up to code with a new expansion tank.

Fantastic price and unbelievable same day install. Very happy. It’s been in for a month and everything is perfect.“