400 Sylvan Ave #210, Englewood Cliffs
Sun Closed
5.0
★★★★★
5 reviews
“? I only write reviews when I truly mean it—and when I’m genuinely impressed.<br><br>Today, I had a heartfelt experience at Wellness Physical Therapy in 400 Sylvan Avenue, 2nd Fl, Englewood Cliffs, NJ. After going through a traumatic life event last year, I’ve been dealing with severe neck and shoulder pain likely due to stress. A friend recommended this clinic, so I walked in for a consultation with my UnitedHealthcare insurance.<br><br>The clinic is conveniently located, beautifully designed, and incredibly clean—more like a high-end spa than a typical PT office. The staff was welcoming, and I met Dr. Kevin Kim, who took the time to evaluate my condition.<br><br>I learned something frustrating: my insurance has a very high deductible, and I would need to pay out-of-pocket for possibly over 40 sessions ($175 each) before coverage even starts. I was visibly disappointed, exhausted, and in pain.<br><br>Dr. Kim saw how I was feeling and said, “Since you’re here, let’s take care of you today.” And he offered me treatment completely free of charge, just out of compassion.<br><br>I insisted on paying, even tried to leave a $50 specialist copay—but he gently refused. The female physical therapist was skilled, caring, and explained my condition clearly. She also kept checking in during treatment to make sure I was comfortable.<br><br>In a world that often feels driven by profit, this healthcare team leads with heart, empathy, and generosity. Who does that these days?<br><br>I left feeling lighter—not just physically, but emotionally. If I can find another in-network clinic, I probably will try it—but honestly, I would gladly return to Wellness PT and pay out-of-pocket because of the care I received here today.<br><br>Thank you, Dr. Kim and team. You reminded me what true care looks like. ❤️”