4457 White Bear Pkwy b, White Bear Lake
Fri 8AM - 4:30PM
4.8
★★★★★
71 reviews
“We recently had a 'worst case scenario' situation: furnace failure during a sub-zero temperature stretch while we were out of state due to emergency travel. I received an automatic email notification that my Wifi thermostat lost connection with my home Wifi service late on a Wednesday afternoon - which sometimes happens during a power outage or Wifi interruption. But there was no notification that the Wifi connection had been restored as of Thursday early AM, so I decided to connect with a trusted neighbor to confirm whether our furnace was still working... he entered our house with a spare key and reported that our house was 40F at 8:30AM, furnace was dead, thermostat blank.
I immediately called Four Seasons, described my panic situation with Howard, who immediately committed to sending a most capable furnace service technician Dan to our home by noon to restore furnace operation.
Dan proceeded to visit without me present and restore power to the furnace via spare parts he had available. Parts were ordered but were not going to arrive until early next week - and the fix in place on Thursday was not expected to be permanent until parts arrived. That kicked off 48 hours of furnace running to heat the home only to fail again, requiring Dan to visit and reset the switch - all while we were still not able to return home.
In the meantime, Howard was in touch with me before 5:00AM on Saturday to confirm if the furnace was working (it wasn't). Ultimately, later Saturday AM with further troubleshooting Dan found a clever, reliable fix to replace the faulty switch until the new parts arrived; that fix kept the furnace running through the weekend until the parts arrived.
Update from the following Monday: furnace fixed, still under warranty, new parts installed and one very grateful and happy customer. Four Seasons Air Specialists have earned my business going forward... thank you Howard and Dan!! My urgency became their priority. Trusted in your home even when you are not.”