Stanley Steemer
“Stanley Steemer Technician did a beautiful job cleaning our carpet and was very polite and pleasant. I highly recommend the company!”
Damage Restoration in Livonia
Damage Restoration in Livonia picked by BestProsInTown
5 businesses
Roto-Rooter Plumbing & Water Cleanup
“On June 25, 2026, I experienced every homeowner’s nightmare. A pipe burst or shifted, causing toilet water to rain through my ceiling and into the kitchen below. I was in complete disbelief, overwhelmed and honestly had no idea what to do. I immediately called Roto-Rooter.<br><br>The damage was extensive. My kitchen was essentially a total loss, and the upstairs bathroom was severely affected as well. My homeowners insurance became involved, and extensive plumbing repairs were necessary—not only to address the immediate damage, but also to bring the plumbing throughout my home up to current code requirements.<br><br>From the very beginning, I want to recognize the Roto-Rooter plumbers who came into my home, Eddie and Chris Bell. They have been empathetic, thorough, conscientious and incredibly professional throughout this entire process. Most importantly, they treated my home like it was exactly what it is—a place where someone lives.<br><br>They took the time to explain my options, provided estimates along the way, discussed the pros and cons of different approaches, and allowed me to make informed decisions based on my budget and peace of mind. I never felt pressured into making a decision.<br><br>Anyone who has experienced a major home reconstruction understands how stressful, frustrating and time-consuming it can be—especially when you are without a kitchen for months. There were moments when the frustration became overwhelming, and even when I wasn’t at my most professional, Eddie and Chris remained patient, focused, kind and empathetic. That meant more to me than they probably realize.<br><br>I also want to recognize Eric, the manager, who has been involved from day one and has worked closely with me throughout this project. He has also coordinated with the city inspectors, including Jack Johnson and his manager, Brackett Ross, as we worked through the required plumbing and code upgrades.<br><br>After everything this house has been through, it finally looks like I may be reaching the point where the rough plumbing inspection can be approved and the walls can finally start going back up. That is a HUGE milestone for me!<br><br>So, thank you, Roto-Rooter, for sending some of the kindest, most professional, knowledgeable and thoughtful skilled tradesmen to my home.<br><br>I am not a plumber—and fortunately, I don’t have to be when I have the right professionals on the job.<br><br>What impressed me most was the combination of skill, communication, transparency and compassion. I was given estimates every step of the way. My options were explained clearly, including the advantages and disadvantages, and ultimately I was trusted to make the decision that was best for me.<br><br>I am genuinely grateful that I had the opportunity to meet and work with these incredibly talented skilled tradesmen.<br><br>Excellent work. Incredible professionalism. Competitive pricing. Thoughtful and considerate management. And a willingness to work with a homeowner through a difficult and complicated project until the job is done properly and the customer can finally have some peace of mind.<br><br>If you value professionalism, expertise, communication, honesty and people who genuinely care about the work they do, I highly recommend giving Roto-Rooter a call.<br><br>Thank you, Eddie, Chris, Eric and the entire Roto-Rooter team. You have made an extremely difficult situation a whole lot easier. ❤”
Directed Heat Restoration
“They were a very caring and concerned company that worked very fast very good and very cheap. We strongly recommend any services they can provide for you.”
SERVPRO of Livonia
“Highly recommended! I was beyond satisfied with ServPro of Livonia, these guys did a great job. Uli was great to work with all around - professional, knowledgeable, transparent, and punctual.”
Master Care Restoration Services, Inc
“This company has been godsent. In my time of panic and being overwhelmed by my basement being flooded this company was a calm in my storm. Tracey was very responsive and professional, he kept me informed of all the steps and the progress. Melvin and his team came out so fast and got the work done efficiently. I am forever grateful for them. if this ever happens again they will be the only company I call and I will refer them to anyone I know.”
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