Eyewear And Opticians in Baltimore

“I had an excellent experience. The doctor was great at explaining what was happening and why, and really took the time to make sure I understood everything. They addressed all of my concerns and explained things in a way that was easy to understand, without ever feeling rushed.

I also appreciated how upfront they were about the costs. They explained how much my insurance would cover, so there were no surprises after the appointment.

Everyone in the office was friendly, welcoming, and genuinely helpful. It’s clear they care about their patients. I will definitely be going back and would highly recommend them to anyone looking for a knowledgeable and trustworthy eye doctor. Many thanks!“

“I've been coming to Levin for 20yrs with my kids and I love that they remember you and treat you like family. Their customer service is amazing plus if you don't have insurance,the prices are excellent,I would highly recommend!!“

“Excellent experience. The doctor was knowledgeable and attentive, and the staff was friendly, efficient, and professional“

“EDIT: I’m updating my rating from 2/5 stars to 4/5 stars due to the diligence on Ms. Renee and the staff at Affordable Optics. As I mentioned before, the women in this office have been nothing but kind to me, even when I sometimes let my frustrations get the best of me. They were honest and as helpful as they could be. They comped another pair of glasses for me (beautiful by the way), as well as a supply of contact lenses.

I really appreciate everything they’ve done and the fact that they didn’t let me slip through the cracks ♥️

Original post:
I just sat on hold the entirety of my lunch break (over 30 minutes) waiting to follow up on a pair of glasses I ordered June 4th. Today is August 22nd. According to them it’s the labs fault. Honestly though, it doesn’t matter who’s at fault. I can’t see and I really am in need of glasses. I asked for a refund for the glasses at the beginning of August, since it had been two months already, and Affordable Optics basically said they didn’t think it was fair to issue a refund if they didn’t do anything wrong. We went back and forth for about 15 minutes that day.

Well, that was 3 weeks ago. Today I give 2 stars because I can’t overlook the fact that everyone in the office is pleasant and kind, but no one takes accountability for the shortcomings of their processes. Somehow, they find a way to make this long wait for my glasses my fault or the labs fault.

There is a BIG opportunity for improvement with their organization, communication, and accountability.“

“The facility is very clean I didn't have to wait long the receptionist was very friendly and helpful.“

“Helen was absolutely amazing! She is patient, kind, and understanding with every situation. As someone who worked as a manager in customer service, she is an absolute gem. Thank you! First experience was the best one. Will be coming back“

“The doctors and nurses are kind. They listen and answer all your questions. Federal Hill Eye Care is NOT a doctor's appointment you are afraid of.“

“Levin Eye Group were exceptional! They went to great lengths to solve an eye issue and get me the proper medication for the problem. Many thanks“

“A lovely experience as usual! A thorough exam, clear explanation regarding my eye health and changes to my prescription, followed by excellent help to choose frames and great explanation of my vision benefits.“

“Great selection of glasses, especially if tou want something different abd high quality.A little pricey if your paying out of pocket, but its a boutique and well worth it!! Def recommend“

“Super nice front staff in ophthalmologist is bubbly and friendly and very helpful recommend this if you need any kind of eye care or cataract surgery they did mine and we're very helpful and thoughtful“

“I'm not sure that this diagnosis and testing for eye glasses using teleconference is an effective way to do an eye exam. My first glasses were measured incorrect for reading. I had to have them redone.“

“Started coming here 7-8 years ago and this place is hands down the best place eye vision center I have ever been to. The staff is so friendly and even when I would come in store after 1-2 years, they not only remembered me, but showed the same fantastic friendly attitude as the first time I came here. Dr. Beveridge is so welcoming and nice when he speaks to you, and takes the time to truly explain something if you don't understand. Everything from the customer service to the actual vision service is top tier.“

“Personable, professional, and fun. An absolute pleasure to shop here and the service they provide is par-none.“

“My experience at charm city optical was amazing. Everyone was helpful, friendly and professional. A special thanks to Brooke , who helped me pick out my glasses. I am very happy with the outcome. I will definitely go back!!“

“Best eye care center ever! Dr Josh Gordon is very thorough and knowledgeable of all issues of your eyes. In addition, he is the most pleasurable doctor ever along with the staff! I highly recommend this eye care center!“

“The entire staff at this office was very professional and friendly. Would definitely recommend.“

“The vision examination was extensive and professional. I visited several in mall vision stores without being satisfied with their selection of glasses,, fit, and cost compared to BJs. The in-store Optical Manager was outstanding throughout the entire time of the vision examination to the final selection of glasses.“

“This is the best place to get your glasses. I bought a pair of frames over two years ago. They were broken due to circumstances beyond my control. Eye Candy looked up my order and checked to see if they had any more in stock. When that didn't shoe any they contacted the manufacturer and had them shipped to the store. My daughter picked them up and brought them to a friend who was returning to Israel where I now live. Thank you so much for the awesome service.“

“Called this morning to make an appointment for new frames. Janine booked me inmediately. They had a frame in stock that would fit my lenses. Fifteen minutes later, I was on my way with new glasses. Chris and his wife are continuing the excellent tradition of service to the Parkville community. We are fortunate to have this business.“

“Very pleasant service, they did a great job fixing my son Gucci glasses. They were very efficient in time. Price wise , was very reasonable. I recommend Frame mender 110% to anyone that needs the frame fix.“

“My Mom loves this place!!
Their sales are pretty good. Excluding the Customer Service Dept, staff is very helpful and friendly.
I did see a mouse in the luggage section last year that no one seemed surprised about.“