Eyewear And Opticians in Baltimore

“The best all around eye exam/glasses shopping experience I have ever had. Dr. Chan is knowledgeable and made me feel comfortable. The staff was also friendly and helpful. Looking forward to picking up my glasses.“

“I haven't used Pearle Vision in a number of years but am so glad that I decided to return. The experience was amazing! The optometrist conducted a very thorough exam. I loved that he took the time to do the exam and not in a hurry. He answered all my questions and was very engaging. The assistant who helped me pick out my glasses was wonderful as well. She explained my options to me and completed the ordering of my glasses proficiently. In fact, everyone in this particular Pearle Vision were just phenomenal!!“

“EDIT: I’m updating my rating from 2/5 stars to 4/5 stars due to the diligence on Ms. Renee and the staff at Affordable Optics. As I mentioned before, the women in this office have been nothing but kind to me, even when I sometimes let my frustrations get the best of me. They were honest and as helpful as they could be. They comped another pair of glasses for me (beautiful by the way), as well as a supply of contact lenses.

I really appreciate everything they’ve done and the fact that they didn’t let me slip through the cracks ♥️

Original post:
I just sat on hold the entirety of my lunch break (over 30 minutes) waiting to follow up on a pair of glasses I ordered June 4th. Today is August 22nd. According to them it’s the labs fault. Honestly though, it doesn’t matter who’s at fault. I can’t see and I really am in need of glasses. I asked for a refund for the glasses at the beginning of August, since it had been two months already, and Affordable Optics basically said they didn’t think it was fair to issue a refund if they didn’t do anything wrong. We went back and forth for about 15 minutes that day.

Well, that was 3 weeks ago. Today I give 2 stars because I can’t overlook the fact that everyone in the office is pleasant and kind, but no one takes accountability for the shortcomings of their processes. Somehow, they find a way to make this long wait for my glasses my fault or the labs fault.

There is a BIG opportunity for improvement with their organization, communication, and accountability.“

“Helen was absolutely amazing! She is patient, kind, and understanding with every situation. As someone who worked as a manager in customer service, she is an absolute gem. Thank you! First experience was the best one. Will be coming back“

“Very friendly staff and nice doctor. They will have you in and out. They also send good reminders about your scheduled appointment, so you won’t forget.“

“I like to say it was a great experience. Dr. Levin was great. I like to thank Patricia for getting me in ASAP for an exam. The staff is pleasant and kind. I would highly recommend to friends and family.“

“Even if I couldn't see out my new glasses PWO gets 5 stars. Not only are they probably the only shop in Baltimore where the staff doesn't hate their jobs, they seem to absolutely live for vision care. You get meaningful feedback -- Jordan* is patient and will get as wonky as you want, plus he actually designed the frames I picked. I submitted for out-of-network insurance benefit and net I might pay a bit more out-of-pocket than I might elsewhere, but PWO customer service is worth any delta and -- watch out -- optical providers notoriously rig pricing based on carrier reimbursement; here that's not a factor. If you wear progressives, you play roulette with the typical optician; Jordan* fit mine precisely, which is no mean feat. FULL DISCLOSURE: I already had my rx and did not get an exam from Dr Tony, although I overheard customers telling how great she is.

*he won't mind if you call him Elvis“

“I'm not sure that this diagnosis and testing for eye glasses using teleconference is an effective way to do an eye exam. My first glasses were measured incorrect for reading. I had to have them redone.“

“The doc immediately realized that Johns Hopkins had given me glasses that were far too strong. I got new glasses and sunglasses for a good price and am extremely happy with the entire experience.“

“The doctors and nurses are kind. They listen and answer all your questions. Federal Hill Eye Care is NOT a doctor's appointment you are afraid of.“

“Very pleasant service, they did a great job fixing my son Gucci glasses. They were very efficient in time. Price wise , was very reasonable. I recommend Frame mender 110% to anyone that needs the frame fix.“

“I love eyes on the plaza! I've been coming here for the past couple of years and they always ensure that my glasses are correct. Recently I had a problem with the lens in my new frame and they worked with me until we figured out the issue. Even when the insurance company delayed my moms glasses they kept me in the loop about the whole process and the timeline for when the glasses would be ready. They are excellent on communication, friendly people, and they just always go above and beyond!“

“My Mom loves this place!!
Their sales are pretty good. Excluding the Customer Service Dept, staff is very helpful and friendly.
I did see a mouse in the luggage section last year that no one seemed surprised about.“

“Called this morning to make an appointment for new frames. Janine booked me inmediately. They had a frame in stock that would fit my lenses. Fifteen minutes later, I was on my way with new glasses. Chris and his wife are continuing the excellent tradition of service to the Parkville community. We are fortunate to have this business.“

“Doctor was very nice. The guy up front was really cool. Nicest eye place i been too.“

“Great service, amazing products! The owner is a master at finding and fitting glasses!“

“We had a great experience at Levin and will be going back for all of our family’s eye care needs. They were great with our kids and were very knowledgeable and kind.“

“From entry to exit, I fulljoyed my experience and think I’ve found my eye care home.“

“Love the service and practice, however the frame selection sucks. We need more quwerky gal frames. Bring back our Daisy and Kate Spade selection.“

“Best eye care center ever! Dr Josh Gordon is very thorough and knowledgeable of all issues of your eyes. In addition, he is the most pleasurable doctor ever along with the staff! I highly recommend this eye care center!“

“I’m always satisfied with the customer service at Charm City. The Designer Eyewear Options are Top Notch. You will experience A-List Designer Frames. -King T“