Damage Restoration near Whitinsville

“4/09/25
Luis & Juan just left a few minutes ago after a total catastrophe we had with an overflowing sink on the 2nd floor. They arrived in just over 2 hours from my initial call, surveyed the situation quickly on three floors and started right in with measurements and mitigation. So far the experience has been great. They were calm, but knowledgeable and efficient. They assisted in every way possible. Right from the start, we felt confident that the process was underway and headed in the right direction. They took the time to answer every question as they were working. Our understanding is that after this initial 3 day period to stabilize the situation, further mitigation will be required. Both my wife and I quickly built trust with Luis & Juan and would appreciate if they could continue to be part of our process going forward. We look forward to working with you to completely remedy our unfortunate situation. Thanks! S & K

04/30/25
It has been (3) weeks to the day and both mitigation and removal of all unwanted materials is complete. Luis and Juan were excellent to work with throughout the entire process. They showed up every day and worked diligently, cleanly, and carefully on all the demolition that was necessary. They left everyday with the house picked up and tidy from that days work. We have received daily emails from Kim documenting that days progress and demolition supervisor Wally has been available for any question. Today we met with demolition supervisor Wally and reconstruction supervisor Sean to survey the completion of demolition and start the process of reconstruction. Sean was clear-cut in terms of the process going forward, expectations and time frame. At this point, our experience so far has been excellent! As we turn the page, we look forward to working with Sean and his crew to complete the reconstruction phase and get our lives back to normal. Thank-you! S & K

5/14/25
We received an email yesterday from Kim confirming that our insurance company had received the full proposal of the work to be completed for reconstruction and we are awaiting acceptance to move forward. Again, communication has been excellent throughout the entire process to now. Thanks Kim! S & K“

“My wife is 5 months pregnant and so a flood in our kitchen was the last thing we could possibly want. Serve Pro was amazing throughout this entire process. Nelson and his crew were so professional and thorough it was a huge relief for my wife and I. They walked us through each step and guiding us through the process. When asbestos was found in the lime green floor from our previous owner the manager Damon got involved and his quick and prepared response was fantastic. They even walked through the house with our adjuster! Incredible team!“

“Everyone I interacted with from Advanced Cleaning was professional, friendly, and courteous. They cleaned soot from my entire house in 2 weeks and my home looks brand new. They even took away our "trash" as we purged our home after collecting/storing items for 22 years. I am so grateful for their service!“

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“I loved this blue dresser, it adds a bright color in my guest room. Michael is very responsible during the process and very friendly. My husband and I was given a tour of this work studio when we picked up the dresser and we both were very impressed by his passion for craftsmanship. They also provided customization for customers who wanted a special look/ design. I will definitely recommend their products and services for anyone who is looking for a unique furniture.“

“Dalton came in and cleaned the carpets at our station. They had YEARS of crude and stains and smelled horrendous! He did such an awesome job! They look and smell SOOO much better!! Thank you so much! Highly recommend Nu-England Services Co, INC!“

“Had water damage in the basement. Didn’t realize the extent of damage. Craftech came in and got the clean up done. Everyone on the team was kind and patient. Basement is clean, dry and ready for contractors! Would not hesitate to recommend Craftech to anyone!“