It Services And Computer Repair near Needham Heights

“I've been doing business with this company off and on for that past 18 years and I can't say enough good things about them. Whether it's the tech support I receive or the friendly customer service / sales people I deal with a few times a year, they excel in all of it. I've dealt with other software providers over the years, but they have all paled in comparison to Boston software. Although some of the names have changed over the years, there is a couple that I remember and that come to mind that are exceptional at what they do, Tanya, Stephanie and Tim......“

“I have not actually had a repair but when i called to ask the price to backup an old laptop, I was instructed to use TimeMachine. I appreciate the honesty and helpfulness which saved me money and time. Thank you again and if I have an issue I will defiantly use The Byte Shop!“

“Very friendly, courteous, communicated effectively, and did a great job for a great price, and very quickly, to boot! Very much recommend!“

“I had a battery replacement needed in my mac. Joshua and others were helpful, responsive to emails, fast and reasonably priced. I would definitely recommend and use Mac Doc again.“

“Brought in my laptop of 6+ years after accidentally spilling coffee on it (friendly reminder: keep your drinks far, far away!)
This computer holds so much sentimental value, and I was devastated. But not only did they repair the motherboard and battery—they also replaced the keyboard, fixed the hinges, and gave it a full cleaning. I literally started crying when I saw it working again. Thank you so much for your incredible work and care!“

“The Computer Mom was able to quickly and correctly diagnose the cause of slow loading of webpages on our Windows 10 PC, a failed network card. She recommended an easy fix: plug in a USB ethernet adapter. Fast page loading now without having to install a new internal network adapter card. This computer had previously been to the local shop where I had purchased the PC and they did not find his problem! Hooray for the Computer Mom! I would trust her with any computer or network issue.“

“They are responsive, quick and reliable. Replaced a usb port on my laptop. Thank you.“

“Personal service that is consistently prompt, thorough and informed - follow through and follow up are exemplary!“

“Michelle is AWESOME. She was able to quickly figure out what was wrong with my laptop, picked it up and dropped it off at my work, and repaired it quickly at a very reasonable price.“

“I am giving 5 stars because service is overall excellent and communication is clear and rapid but I would like to make some suggestions to Paul.

Before going into that, I will say that my experience with Paul was very pleasant, he is positive and knowledgable and kept me in the loop with all significant developments happening with my repair. He was even kind enough to deliver the computer to my house after service was completed.

Now, one of the things that I neglected to do was ask about getting a quote. I didn't inquire about his $/hour and so I was a bit surprised to see that the service alone was $350, which is a fair price for a professional job done. However, there are also the numerous parts needed for the job which added an additional $280. Again, all mostly within reason, although the price of some components did fluctuate higher than was quoted during the updates.

I simply suggest that Paul emails/texts an itemized bill of services. When he was showing my bill he just entered numbers on a calculator while verbally explaining what each number was, which truthfully, I have already forgotten what some of the things I paid were for. I would say this is the only unprofessional part of an overall very well run service.“

“BaseZen Consulting recently purchased a license from our website, and they don’t seem like just an ordinary customer. Out of curiosity, we visited BaseZen Consulting's website and were truly impressed by their professionalism and principles of service – simple, efficient, and reassuring. If I ever encounter IT troubles, I now know who to call, even though we are Synology storage ex-support and current resellers. We feel very honored to have a top-tier IT consulting company like BaseZen Consulting as our client. For any company in the U.S. looking for reliable hosting solutions, we would highly recommend BaseZen without hesitation. ?“

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“Very fast service for a fan/ventilation system cleaning on my laptop and he offered to change some broken hinge clips for free when they get delivered.“

“Mr. Hendrick is rare - an expert knowledge of computers, their components, and software, combined with a kind and patient personality for someone who needs his help. Exceptionally easy to work with, to communicate with, and who provides explanations for any component of his work. The kind of individual with whom you would trust your most important computer data.“

“I had a crazy virus that locked my computer and I couldn't log in or get to any of my files. I've taken my computer other places before like Geeksquad and the problem always came back. Plus I was always nervous about who might be able to see my photos and stuff. George knows what he's doing. He fixed it really fast for a reasonable price and I trust him completely with all of my private files and photos.“

““I had been dealing with an internet outage for over an hour with Xfinity and got nowhere. I reached out to Call Andy, and in less than five minutes, they fixed the problem over the phone! Their expertise and quick response saved me so much time and frustration.

If you are not doing business with Call Andy, you will wish you were! They are absolutely the most knowledgeable and competent people in IT.

Our business relies on Call Andy to keep us up and running.

Highly recommend Call Andy for any IT needs!”“

“Great service, reasonable pricing - strongly recommend! My iphone died so I took it to the Apple store. They suspected water damage and advised they could not restore the phone. I had already determined data wasn't being backed up to the cloud (an oversight on my part), so was of course devastated thinking all my photos/contacts/etc would be forever lost! Fortunately, I found BosnaTech on the web. Ned from BosnaTech quickly responded to my initial inquiry, provided clear instructions on how to send my phone in the BosnaTech service center (I lived too far way to drop it off), and said he would do his best to recover the data. In the end Ned was able to recover the data and transfer it to a flash drive, which he mailed to me along with the phone. As an unexpected bonus Ned said BosnaTech could also repair the original damaged phone. Outstanding service and communications throughout, all at what I consider to be a very reasonable price.“

“My daughter's college laptop stopped working. J tried to save it but finally understood that the motherboard was dead, likely due to overheating. We bought a new laptop and he helped us transfer the files into the new one. The fee was very reasonable.“

“Stan was incredible! I reached out to him and he was able to come in the next day to fix our computer. He worked quickly, was so kind, and patient even in our very loud dog shop. Id recommend him to anyone!“

“Competent and helpful team willing to work with those of us that are clueless when it comes to computers and how they operate.“

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“The repair work was great quality,low price and fast turnaround time. Al Thank you and my TV now work like new.“

“I run a small medical office with a server and a dozen workstations. BTC has been absolutely fantastic about dealing with our needs, working with our weird management software, suggesting solutions that work, and recommending good hardware. But in particular there are two really important things to me that they get right: they are very responsive with IT support when something goes wrong, and they keep on top of security updates. Excellent business partner for me. Jamie“

“I didn't purchase items or services from this business, but the guy who was there took a look at my electronic device and told me what I battery I needed to get for an older device. I wish I could remember his name because he was definitely worth my time. Although I didn't pay him anything, he did put me in the right direction for the kind of battery I needed to get. I just want to make sure I thank him publicly for his efforts. My rating: FABULOUS!“

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