Best Plumbers In Cambridge

“I contacted Addario's Plumbing, Heating, Cooling & Electrical Services on a Sunday evening through social media after a newly installed indirect water heater left us without hot water. I was impressed by how responsive they were and was able to schedule a Monday morning appointment. The technicians arrived within the promised time window.

Unfortunately, the first technician crew sent were overwhelmed by the issue. After taking photos he repeatedly presented authorization forms and charges before even explaining the problem or proposed solution if any would even be viable. Despite being informed that an electrician had already verified the wiring, he kept suggesting and pushing that the issue is electrical and he clearly uncertain about the next steps.

To Addario's credit, once the situation was escalated, a supervisor quickly recognized that a different skill set was needed and reassigned the job to another team. The replacement technicians were outstanding—professional, knowledgeable, transparent, and thorough. They quickly diagnosed the issue, clearly explained the repairs and costs, and worked diligently for several hours to restore our hot water. They also took the time to explain follow-up recommendations to prevent future problems.

The final cost was close to $900, which is significant, but given the emergency nature of being without hot water, I needed the issue resolved quickly. In the end, the second team earned this review and turned what was becoming a frustrating experience into a positive outcome.“

“Nick just finished servicing our AC System in two locations in Brookline. He was efficent and explained in great detail what
he was doing and his findings. We appreciated his advice
and feedback. Thanks again Nick!“

“I am very pleased with the service I got from Kevin today. He showed up when promised, took the lowest-cost approach to fix a problem, and then stayed on to take care of a last-minute add-on faucet renew. Looking at the previous reviews I am somewhat perplexed by the complaint about the front office. I have been a Malcolm customer for several years and have never experienced this.“

“Frank was terrific. he hooked up new gas dryer to gasline and also installed new toilet flush button i had procured from Monique's on his advice. His last visit, he serviced my boiler including replacing two valves. it has never run so efficiently as this winter. THANK YOU, FRANK!“