Eyewear & Opticians near Winthrop Harbor picked by BestProsInTown
“I get my eye exams done here. Recently updated my prescription and now have two pairs of Dolabany glasses - one for playing piano and one for closer work like reading and stitching. Very happy!!
Wayne and Debbie are wonderful, and the optometrist Dr. Kathleen Janssen is very thorough and professional.”
“Alyssa aka Spidey Girl, is/was amazing 10/10 for sure thank you very nice and sweet overall amazing great smile too🔥”
“I had a very good experience overall at this office, but I did want to mention one interaction that left me uncomfortable.
The front desk staff, especially Jennifer, was excellent. She was friendly, efficient, and took the time to explain my benefits and options clearly and thoroughly. Dr. Been was also fantastic. He explained everything very well, had great bedside manner, and, as an added bonus, is a Bears fan. I really appreciated the care I received from both of them.
My only negative experience was with Linda, the assistant who helped me before I saw the doctor. From the moment I walked in, her demeanor toward me felt unusually cold and uncomfortable. She was sitting next to Jennifer and did not greet me, and throughout our interaction I felt as though she was on edge or simply did not want to deal with me. She wasn't overtly rude, so it's difficult to point to one specific comment or action, but the overall tone was noticeably unpleasant.
What made the interaction stand out even more was seeing Linda assist the gentleman who came in immediately after me. He was an older white gent, and I noticed a very different demeanor from her—she was warm, friendly, and noticeably more pleasant with him. As a Black man, that contrast was difficult not to notice, particularly because I had just experienced the opposite treatment from her.
Despite this interaction, I'm still giving the office five stars because my overall experience was excellent. Jennifer and Dr. Been provided outstanding service, and I don't think one uncomfortable interaction should overshadow the positive experience I had with the rest of the staff.
They will probably know exactly who I am based on this feedback, and I'm completely fine with that. I'm not writing this anonymously to attack anyone. I'm simply sharing my honest experience and the impression I was left with. I believe feedback is most useful when it is specific, fair, and honest, and that's what I'm trying to provide here.”
