4740 West Armitage Avenue, Chicago
Sun Closed
4.8
★★★★★
38 reviews
“I am here to revise and update my previous review about New Vision Granite. Previously I gave a negative review about damage done to my newly purchased kitchen cabinets, (purchased from a different business) while installing a counter top I purchased from New Vision on Armitage. It took a while but they finally came out to repair the damage. I must say Brenda who is the person that I am going to assume handles customer satisfaction was wonderful, she was not negative in any way, she listened to my complaint and after returning from maternity leave she got on it right away. We set up a date and her and her dad came out to repair the damage. Brenda was very friendly with me, we interacted back-and-forth talking about different things and I felt that she really wanted to get things straightened out and corrected. However, I can not say the same about Ruben her Dad. was not as cordial in any way, when they walked in my house he said a quick hello, but never said another word to me, not how are you, not have a good day, No smile, no thank you, nothing, i got the impression he was still angry because of my prior review. I want Brenda to know the only reason I’m changing this review is because of you. Keep doing what you’re doing, Because in spite of your father’s interaction with dissatisfied customers, you saved the day and I will recommend your business to others”