About Manakai O Malama
Manakai O Malama is a healthcare business offering general medicine, pain management, physical therapy, massage, and acupuncture. Many patients have been going there for years, describing the doctors and therapists as amazing, kind, attentive, patient, knowledgeable, and welcoming. The office staff is also noted as great and friendly. Specific services include a convenient Sleep Wellness Center where a monitoring device can be taken home. Patients report high satisfaction with the care, noting that practitioners thoroughly research issues and manage conditions like pain, high blood pressure, and cholesterol effectively. The staff is proactive in handling medications, referrals, and communication, with particular praise for those who go out of their way to get things done. However, there are some criticisms. Telehealth appointments can be a miss, with instances of providers forgetting scheduled sessions. Parking requires payment and is noted as annoying or not cheap. Additionally, some patients express frustration with billing, specifically regarding unexpected costs for acupuncture that were initially described as covered by insurance. The overall sentiment is very positive, with many patients recommending the business for general health and therapy needs. While most experiences are excellent, the business has occasional issues with appointment reliability and cost communication.
Quality of care is excellent and cannot be replaced. 1 star bc reaching that care has become inaccessible and lack of admin and staff makes communicating with providers impossible. Hire more staff and stop taking patients, not or, you already cannot handle the current patient load
Why would I reach out to you when I'm still waiting on a reply to my messages to your office
Btw I did call 5 times this week and was ignored each time so thank you for proving my point. Your management needs another change
I have been coming to Manakai O Malama for close to 10 yrs now for my pain management and if it weren't for PA Scott Acree, I would be either be very ill or dead. I started out strickly dealing with my pain management, but Scott noticed other unmentioned issues in my chart, mainly high blood pressure. After several visits for pain, he decided to dig deeper. Well, because my blood pressure was not being managed by my PCP at another facility, Scott decided he would deal with it. After several blood test, it was determined that I was in stage 3 of Chronic Kidney Disease or CKD. This is one step above Diaylsis. He started me on blood pressure meds IMMEDIATLY, but the damage...read full review
Updating my review to 3 stars. Scott Acree is amazing 10/10 provider. Would recommend seeing if he's available. Their customer service is good. Everyone is usually friendly over the phone and in person. Parking is ok, they have a structure so easy to get to just need to pay. Telehealth is a hit or miss. Scheduled some in the past where my provider forgot so just be prepared to waste your time some times. They don't do in house labs so if you need to get labs done you have to schedule with your provider and then go to the lab which is ok if you're ok with that just wasting time though. I suggest going in person or finding another provider who values your time. Not happy that my provider missed my telehealth appt today and couldn't even say sorry running late or someone couldn't relay that they're not available. Why have availability if not ganna show up? What's up with that bruh