10035 Cleary Blvd, Plantation Florida 33324
This was my third time coming to Blend Hair Boutique. I've done keratin here twice before and both times were fine. The most I ever waited was maybe 20 minutes, and I always liked that they offer coffee or water right away. I booked this balayage appointment over a month ago for 2 PM and I even put down a $100 deposit to secure it. Before booking, I texted the salon personally and asked how long after doing keratin I could get a balayage. They told me one week after was fine, so I followed exactly what they said and booked based on their answer, except I went about a month later. September 26 was my keratin and today, October 18th was my balayage. Earlier today they texted me asking if I could move it to 3 PM. I said yes. I got there at 2:50 PM, they offered me a cappuccino like always, which I do appreciate, and then I just sat there. By 3:35 PM I was still just sitting and hadn't even been taken to a chair. I ended up calling my boyfriend telling him I was about to get up and leave. Only after they overheard me did they finally move me to a chair, but even then I still had to wait because she wasn't done. She didn't actually start applying anything to my hair until 3:50 PM. About 10 minutes into starting, after foiling only the back section, she told me to wait again so she could go finish the other client. So I'm literally sitting there with foil only in the back of my head while the entire front is untouched after already waiting this long. At that point they should've just told me from the beginning that my appointment was really going to be at 4 PM. About 15 minutes later she came back and continued. I will say, they did offer me popcorn halfway through and asked again if I wanted a drink after applying the product, which is nice. But snacks don't make up for how disorganized the whole appointment was. I ended up staying an entire hour after closing just to finish my hair. To be fair to the stylist, she really did try her best to get it the way I wanted. She asked if I had done keratin recently and I told her yes. She then explained that because of that, the bleach and toner weren't lifting the way they normally would and that next time I should do hair botox instead of keratin if I want to do a balayage after. That would've been useful information to tell me when I texted before booking. The balayage came out nice, but it wasn't exactly what I wanted even though she genuinely tried. When I booked, the app clearly showed $280 total. I had already paid my $100 deposit, so I expected to pay around $180 in person. Instead, I was charged $260 at the salon and I left a $54 tip, so I ended up paying $314 there plus my $100 deposit, which totaled $414. I was also charged separately for the toner even though toner should already be included in a balayage. I only booked this appointment when I did because they confirmed through text that one week after keratin was fine, and then during the service I was told the reason it wasn't lifting properly was because I had keratin in my hair. The only upside to this appointment was that they didn't charge me for the deep conditioning and the blow drying at the end. The salon is pretty, the drinks and snacks are nice, and the stylist worked hard. But the timing, the rescheduling, being left mid-process multiple times, the pricing changing from what I originally booked, being charged extra for toner, and being misinformed ahead of time about the keratin all made this experience really disappointing.