Urgent Care near Homestead picked by BestProsInTown
“I've been coming here now for about 2 months and they are amazing the entire staff. They are flexible with your schedule and they do day before reminders! Xotchil is great, she does amazing massages, very attentive to her clients making sure that they're comfortable, and she's so funny. Its great coming here! 😁”
“My experience with Alex was extremely disappointing and, frankly, unacceptable for a healthcare professional. From the beginning, her tone was unnecessarily rude and dismissive. She snatched my ID from my hand, spoke to me with obvious disrespect, and rudely directed me where to initial my paperwork. I was there as a PATIENT and expected basic courtesy and professionalism.
The situation became even more concerning after I left the clinic. While waiting outside for my Uber, I was privately discussing my experience with a family member when Alex, who happened to be outside on her break, sarcastically responded, “awwww.” She then got out of her vehicle and stared me down in a manner that felt deliberately intimidating and confrontational. I chose not to engage further after telling her I would give her a terrible review that matches her attitude and peculiar behavior because I was not going to allow myself to be pulled into an argument or be provoked to escalate a situation. (She wanted violence.)
To their credit, Leila and Dennis handled the aftermath exceptionally well. They reached out, apologized, listened to my concerns, and showed genuine professionalism and compassion. Their response made a significant difference and is the only reason I am leaving 4 stars rather than 1. I am so sorry for those who have to work around such behavior. Imagine how Alex treats her co-workers if she wants to argue and fight with patients ?!!!
Leila and Dennis deserve recognition for their customer service. Unfortunately, the conduct I experienced from Alex was the complete opposite. No patient should leave a healthcare facility feeling disrespected, intimidated, or uncomfortable because of an employee’s behavior.”
“I had an excellent experience with Mercedes Yanez, PA, at MD Urgent Care in Cutler Bay. She was kind, compassionate, and took the time to listen carefully to all of my concerns without making me feel rushed. She explained everything clearly, answered all of my questions, and made me feel comfortable and confident throughout my visit.
Her professionalism, knowledge, and genuine care for her patients truly stand out. It’s not always easy to find a healthcare provider who combines medical expertise with such a caring and reassuring bedside manner, but Mercedes Yanez does exactly that. I left feeling well cared for and with a clear understanding of my treatment plan.
I highly recommend Mercedes Yanez to anyone looking for a provider who is attentive, thorough, and truly dedicated to her patients’ well-being. Thank you for providing such outstanding care!”
