JEMS Optical, LLC is a locally owned and operated business that proudly offers top-notch eye care services in DC. With more than 120 years of combined experience, the team of optometrists and staff strive to provide the best personalized eye care to each patient. They offer a wide range of vision services, including annual exams, contacts, eyewear repair, and prescription and non-prescription eyewear. The office environment is modern and clean, and customers often praise the friendly, professional staff and the caring approach of the optometrists, who take the time to thoroughly examine eyes and explain the results clearly.
The practice is known for its excellent customer service, with staff like Margie being especially helpful and friendly. Patients appreciate the wide variety of reasonably priced frames and the ability to work with insurance. However, some customers have experienced wait times and inconsistencies in service, such as delays in opening and less helpful assistance in choosing lenses. There have been concerns about the process being on a tablet, which can be error-prone, and about receiving an itemized bill only after payment. Despite these issues, many find the overall experience positive, and the quality of glasses and care makes JEMS Optical, LLC a highly recommended choice for eye care in the area.
Dr. James take his time to examines my eyes to make sure I get the right prescription for my lents . I have coming with him since 2004 and I have not found a doctor like him . The whole team cares for my eyes and the financial cost of my glasses. I highly recommend them !
I have been going to Jems Optical for the past 30+ years. The eye treatment and service here is superb! Dr. Holly continues to provide excellent and through eye exams, and staff continues to provide excellent service. Shout outs to Linda and Roger!
I had a fantastic experience at Jems Glasses. The team is incredibly friendly and helpful. I picked up two pairs of high-quality glasses at an amazing price, and the quality is top-tier.
The progressive lenses are the best I’ve ever had—the transition is incredibly smooth and feels much sharper than my other pairs with the same prescription. On top of that, the frames themselves feel indestructible and very well-made. They have a massive stock of unique frames to choose from, and because they fabricate the lenses themselves on-site, the turnaround was much faster than any other place I've been. If you're in the DMV this is the place to go!
1401 New York Avenue Northwest, Washington, DC 20005
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