Urgent Care in San Diego

“Highly recommended. Monea is kind and friendly. We had a very good experience with her practice.“

“Came here to this location because the location closest to my house had a 3 hr wait time. I was checked in and walking out with a prescription in less than an hour.

Doctor was very efficient and helped me drain an infection in my neck and gave me antibiotics to help as well. He seemed very confident in his plan of attack for my infection and made me feel comfortable.“

“Very good listener, very personable and helpful (Dr. O'Rourke). Office staff are also excellent.“

“Four stars for the Pearlman clinics in general but five stars for the San Marcos location. We are a cash paying customer so in looking for a new primary care physician I did a lot of research before choosing a practice. After landing on the Pearlman clinics, I then researched all of the clinics in North County, as well as each of the doctors or physician assistance that were on site. I do not take choosing Healthcare lightly and wanted to be certain that the person that we were going to was suitable. After much research online, we chose to make an appointment with Dr. Justin Alexander Charles in the San Marcos location. The appointment making system online is incredibly easy and convenient. I downloaded and filled out all of the new paperwork to establish new patient care, filled it out and brought it with me to the office. Dr. Charles had a lot of availability on his calendar. Once we arrived, it is a busy shopping center because it is right across the street from California State University San Marcos. But we were able to find a parking spot in close proximity. When we entered, we were cheerfully greeted by a young man who was the front desk Worker. He checked us in, took payment, went over paperwork and asked us to take a seat in the lobby. The lobby is clean, simple and modern and does not reflect a medical practice. We were called back five minutes before our appointment time to do vitals and were escorted to a room. The nurse went over a few questions and stated that the doctor would be in in a few moments. The doctor was exactly on time for the appointment slot. He spent about 45 minutes going over in great detail, concerns, medical history, family, health, and was sure to talk about Any overlying mental concerns (given the state of our current world). Even though we were there for physical healthcare not mental. He listened very closely and addressed everything within that timeframe. We felt listen to and cared for and will definitely return to Dr. Charles. When I was looking for a practice for cash payments this was one of the most affordable options and they have a price list on their website unlike most other places where finding out how much the cash price would be is nearly impossible as most utilize insurance only. I highly recommend and I am happy to find this little gem. We will be returning! Now to speak on why I would give four stars in general. Prior to the appointment I wanted to know how long of a time slot was booked so that I could make plans for my day. I called the phone number and it was immediately forwarded meaning it was not picked up by somebody in the San Marcos office. Maybe this is a third-party answering service that Pearlman clinics utilizes .The phone rang about six or eight times and then was picked up. But the line was picked up silently. Nobody on the other end said a word. Not a hello. Not a thanks for calling the Pearlman clinics. Nothing. But I could hear somebody on the other line. So I said hello is this the Perlman clinics? To which the woman on the other end of the phone said yes and sounded quite annoyed and bust in the background! I went ahead and asked her my question and she was able to provide me an answer and was pleasant the rest of the phone call however I think it was wildly inappropriate for a professional in any business to not answer the phone in a professional manner. Even just simply saying, hello, and stating the name of the business would have been the least that should have been done. Maybe this was a mistake or some type of miscommunication with the phone line. But it is worth mentioning in case others have also had this issue arise. If I had not already done hours of research and easily made an appointment online, I would absolutely not choose this clinic, simply based on the interactions when calling on the phone. I can only imagine somebody who is older and not as tech savvy on the computer as I am, calling to make an appointment and then encountering the woman that picked up the line!“

“Jen made the appointment extra special. She was wonderful. The Dr and other staff were lovely too.“

“From Texas and need to see a physician in California. The front desk was very professional and the physician was great. I work in the medical field in Texas and I appreciate professional staff and physicians. Would definitely would recommend this clinic.“

“I've been here twice and it was a good experience both times. The people providing care are excellent and it shows that they value patients. The only negative I experienced, both times, was the person at the front desk. Very grumpy like they hate their job and doing you a favor. Otherwise, the nurses and PAs have been great.“

“I had to take my cat in for an emergency visit. I was treated wonderfully. They were very compassionate, kind, and concerned about me and my cat. I was kept informed about the costs, recommended procedures, and the well-being of my cat. I would definitely recommend this veterinarian hospital to anyone who truly cares about the health and treatment of their pet.“

“Everything was goos just the last receptionist was kind of rude, but everyone else perfect“