Pacific HVAC Service

Sep 2014

WATCH OUT FOR HIDDEN FEES LIKE CREDIT CARDS AND TRUCK PARKING CHARGES!I had them do a quick service of about 30 minutes or so. They sent me several invoices that were all for several hours of work. After many attempts to get the correct invoice from them, I finally reached a supervisor in their “customer service” department. They tried to tell me that I should pay for the truck driving all the way to La Jolla as well as his time to find parking. It’s almost like just because they saw a La Jolla address they started tacking on bogus fees.They even fired the original dispatcher who took my call for not telling me about some of their hidden fees, and yet they continue...read full review

Sep 2012

I am the facilities manager for a San Diego North County manufacturing firm. 6 years ago when we moved into this building we discovered that the air conditioning system had been neglected for approximately 10 years. We have a water sourced heat pump system that relies on cooling water from an outside evaporative cooling tower. All of our A/C units are located inside the building. The entire system from the interior A/C units to the cooling tower to the individual cooling loops was in horrible shape. Needless to say our dated and neglected system was unreliable, difficult to get to, and on the verge of collapse. Such a collapse would have shut our production efforts...read full review

Sep 2012

In my position as Asst. Director for Facilities I am responsible for having the HVAC systems maintained for all of our NU properties. We started our relationship with Pacific HVAC Services from their founding, and have been extremely pleased with our relationship. Whether maintaining our current systems or providing recommendations for, and installing upgrades, they have done it all. They are extremely professional, efficient, knowledgeable, and very customer service oriented. They are extremely responsive to our service calls and I know that when they are done with a job it will be done professionaly and to industry standards & code. They routinely exceed my expectations...read full review