Air-Tech Air Conditioning & Heating, Inc.
“Airtech has been amazing to work with! They are responsive, professional, courteous, and do a great job.
We needed our mini-split units serviced because one of the units was emitting an odor. The previous homeowner had installed the heat pump system but left no instructions on maintenance so we were a bit clueless about what was needed. We called Airtech because their number was on our condenser.
Scheduling a technician to come out was super easy — Daisy in the office answered the call and explained the process, cost, and schedule. The day before the appointment, Airtech sent us a reminder text. On the morning of the appointment, they sent us a text telling us our technician will be Aaron and estimated when he will arrive. And when the previous appointment ran long, both the office and Aaron himself proactively communicated by phone and text to let us know when he will be arriving.
Aaron was very polite and professional. He inspected the units, performed the required maintenance, and explained what we need to do to keep the units in good shape. He also showed us how dirty our units are and recommended deep cleaning for our units. Cortnie in the office immediately got us scheduled for the deep cleaning session, which would have to be on a different day because it would take 8 hours to deep clean all 4 units.
Aaron then came out for the all-day deep cleaning appointment. He took photos and videos of the units before, during, and after the cleaning and WOW! what a difference!! The cleaning was so thorough the parts shined when done. He kept the workspace neat and clean and spent extra time on the unit that was close to our kitchen and had significant build-up of grease and grime — the unit is now clean like new!
While we had the units serviced, we also wanted to see if we could add additional cooling capacity to our house. Jake came out for a consult. He tested for the heat load and calculated the capacity needed to fully cool our space. He also did a detailed inspection of the electrical panel and potential placement sites for a new condenser and additional mini-splits. He then presented us with different options and precise pricing that takes into account the installation required for the job and includes all parts (including the amount of wiring and drain line materials needed) and labor. He called the office and got us scheduled for the earliest possible appointment for installation, given how extremely busy they are this time of year. The whole process was professional and courteous, consistent with our prior experience with Aaron.
We have been super impressed with Aaron, Cortnie, Daisy, and Jake, and the Airtech team. We will continue to rely on their expertise to keep our cooling system running smoothly, and would wholeheartedly recommend Airtech to anyone!”
