Palo Alto Medical Foundation - Pharmacy

Oct 2024

My wife and I have been members since you were Camino Med Group on Old San Francisco Rd, She passed in2018. I have never had a bad experience. But have a question for a problem that started last year. Every time I send a message to my doctor someone else answers it. My doctor knows me inside and out "Tee Hee' Her medical team does not. I realize she is busy just by looking at on line appt booking. Not till 2025. I know you have my records but please do not print my name or hers. She and all others are angels on earth. Why can she not at least just say Hi? P.S. Whats with the construction at 701?

Sep 2023

Cannot recommend this place at all. Here's the latest. Mom seeing Dr Nguyen for cancer treatment. The case worker nurse paints a "what to expect" picture that is out of touch with real experiences. We contacted the support person when my mom started experiencing more intense side effects. They said they would prescribe different medication. We expected they would use our carrier - Alto - so it would be delivered. However they chose to use the same pharmacy where they order the cancer pills. The cancer pills had been delivered so we expected the same. Not the case. The nausea and other medicine we needed falls outside the cancer medication area and is not delivered so I had to go all the way to palo alto (from mountain view) to pick up her medication from Walgreens - Do I even need to mention how this went? We had called the Nurse back but she provided no further help beyond placing the order. An experienced and competent nurse would have know this and understood this would be an important piece of information knowing full well my parents don't drive and I have limited availability to take off work to pick up their medications. The nurses at Dr Nguyen's office are seemingly underqualified. Talking to this particular nurse was very frustrating because she tried to make excuses to point the finger elsewhere rather than just trying to solve the problem. My parents are both in their mid 80s and lack the energy and are quite vulnerable. I would hate to see how they would be treated and taken advantage of if I wasn't around to help and question the overall treatment received. Here's another reason. Today we went to give blood and got there and Dr Nguyen's nurse made the lab work with the wrong doctor. She placed an order for doctor Shaw instead of Nguyen. So thankfully we had a very good person at the lab resolve an issue cause by the oncology receptionist. She was another example of someone they hired that had no reason to be heading the desk. She had difficulty making lab appointments 3 weeks apart. She made the appointments with the wrong cadence and we had to question her so that they were corrected. These are by no means the only substandard experiences we gone through but over the past two days it was enough that I decided to write a review. I don't and won't use Sutter Health. It goes beyond Sutter as well. It's the overall system and single payer would further cripple the quality of care.

Sep 2023

PAMF is too busy now days and it's very difficult to get an appointment with a doctor or specialist. Old and dirty furnitures in the waiting areas. This business is degrading and it's a pity.