About Obstetrics & Gynecology: Mountain View Center: Palo Alto Medical Foundation

Obstetrics & Gynecology: Mountain View Center: Palo Alto Medical Foundation receives praise for its doctors, who are described as "wonderful." Patients appreciate convenient lab hours, including the Mountain View lab's extended weekend hours, and efficient COVID vaccination procedures. Online services, such as My Health Online, are also valued for their convenience. However, the center is currently experiencing a high volume of patients, making it difficult to get appointments, and the waiting areas have outdated and dirty furniture.

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Reviews for Obstetrics & Gynecology: Mountain View Center: Palo Alto Medical Foundation

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Jul 2024
PCP messaging challenges, exorbitant fees for video visits with Nurse Practitioners I've been a customer of Sutter (formerly PAMF) for ~15 years, primarily because of a wonderful PCP who sadly retired last year. Sutter's monopolistic pricing has really taken off these past few years. See the 575M lawsuit settlement reached with the California AG in 2021 for price gouging. I had my second bout with COVID last year, and I setup what turned out to be a less than 10 minute video visit with a Nurse Practitioner. This was required just to obtain Paxlovid, which I'd already taken previously. I was billed $247 for this visit, which was classified as "high complexity"! In the past couple of years, messaging your PCP through MyHealth no longer goes to the PCP, but to any random physician, PA or NP who happens to read the question. This despite specific directions that I wanted my PCP to answer the question! (My PCP advised adding a strongly worded request to reach her, but it didn't work). I now use an online telemedicine service with fixed pricing for well defined issues. Otherwise, I'm looking for alternatives in this monopoly filled landscape. The only positive: some of their physicians truly do care, and are frank about their own battles with their system.
Jul 2024
PAMF/Sutter in general, and specifically Palo Alto. Appalling, frustrating, and generally incompetent with a system of referrals that is so frustrating to drive you to madness. if you have anything that requires attention urgently - forget it. Urgent care with physicians who neither perform a physical exam, make correct diagnoses or recommend appropriate referral/treatment (not across the board, but generally), generally incompetent. Impossible to get an appointment with a new PCP who is trained and competent. Navigating the system for referrals is mind-boggling difficult. The system is terrible. Essentially - no followup and no-body cares. Avoid it if you can. I am sure this is provider specific, but after 6 weeks of total frustration and pain, I could not recommend this place to anyone. Everything today asks for a survey - but no-one oversees the competence of the medical providers.
Apr 2024
I receive all of my care at PAMF. From my PCP to unexpected happenings in life such as surgery. I actually pay more for a PPO insurance so that I can stay with PAMF. No Kaiser or Stanford Alliance for me...