Wellness Spa
“Overall, I had a good experience and would come back. The spa itself has a relaxing atmosphere, the layout is beautiful, and the staff did a great job with the service I received. I left feeling much better than when I arrived.
The reason I’m giving 4 stars instead of 5 is because there were a few things that felt a little unprofessional. During my session, there was quite a bit of conversation happening, and my technician was switched in the middle of the service, which interrupted the relaxing experience.
I also had some confusion when it came time to pay. I was initially quoted one price, but then the total ended up being higher. I wasn’t upset about the difference—I was still planning to leave a generous tip—but I wish someone had simply explained that there had been a mistake with the original price instead of making the interaction feel awkward.
I know the staff works hard, and I appreciate that. I was happy to tip because I value good service, but I also believe pricing and expectations should be communicated clearly from the beginning so guests don’t feel uncomfortable at checkout.
Overall, I enjoyed my visit, and I would return. I would just recommend confirming the final price before the service begins so everyone is on the same page.”
