Damage Restoration in Nanaimo

“PuroClean responded to our emergency of a water PolyB pipe break very quickly when the insurance company, Family Insurance, called them. Jason Ness and his highly skilled and professional team ‘came to the rescue!’ literally and removed destroyed hardwood floors and walls and rugs affected by the water damage. Dehumidifiers were installed and monitored daily. They were on site here constantly testing for damage and organizing the restoration and repairs step by step. Communication is a key factor for us and Jason and Ronnie, Stuart, Riley ++ and Shelley kept us up to date on what was planned and scheduled, always answering our questions and providing reasons for the ‘why’ it was happening. During this very challenging time we felt we were in good hands and every single person in the PuroClean team was always Cheerful and Professional and Caring! Very important factors in any home restoration/renovation as life is turned upside down!
We didn’t know anything about the defective qualities of PolyB water pipes and found out the hard way and replaced the entire house with new Pex pipes. Family Insurance was very good for us and gave us the option to choose our restoration company and we did research on all options and decided on PuroClean in Nanaimo as the best choice. It was a great fit for us and we are thrilled with our new restored home and all the multitudes of details that had to be repaired! We are thrilled to be back to enjoying our beautiful home now and actually miss the cheerful team’s visits. Excellent People and Quality of Work! Highly Recommended!“

“We came home to find a major water issue in our home from a failed appliance. After dealing with insurance I received a call from Brittany Martin, a Project Manager from BELFOR within 10 minutes. She was onsite within 30 minutes and her first team member within 15. Her entire team was onsite and responding within 40 minutes.

For my wife and I this was such a relief, the water source was contained and we had this amazing team taking charge and reducing our stress almost immediately. All water damaged materials were removed and dehumidifiers in place and functional within 5 hours and remained in place until Blaine was convinced that the moisture measurements from their advanced tools indicated we were in good shape and we wouldn't have any mold issues.

Their asset documentation team was onsite the following morning, documented damaged and irreparable contents and removed them, collected all other water soaked items, stuffies, kids toys, bedding, rugs etc. and had them dry cleaned and then stored for the duration of the repair.

Throughout the balance of the process, Brittany was an invaluable resource, having knowledge of the insurance process, being the liaison to Family Insurance and providing Nicole and I with guidance as well as interacting with third party companies for inspections and quotes, she was truly a game changer.

I cannot say enough good things about our experience with the BEFLOR Nanaimo team during our unfortunate time :-) In particular a big shoutout to Brittany Martin, Blaine Monahan and their entire team of first responders who got us through a tough time!

Dave and Nicole Hunter“

“Chris always answered messages and calls, and addressed my questions. Nikko and John were polite, on time, did excellent work to make sure I was happy and also went above and beyond. Very happy with Winmar, would have them back anytime.“

“We had a leak in the copper pipes in the family room ceiling that when discovered had caused more damage than we could have imagined. Our insurance adjuster and Doug Bates met and assessed the damage and assured me that everything would get fixed ,and look better than before . The tradespeople that did the repairs were exceptional in that they were here when they said, called before they came and worked solid til their part of the job was done. The job required removal of furniture and damaged flooring, plumbing, drywalling, painting, flooring. All the trades were quick , professional and friendly. I would recommend DKI Pro Pacific for any restoration job . Carol“

“Al did an amazing job on 30 year old beige carpet in master bedroom and closet. Was able to perfectly remove recent grease stains and restored whole carpet to brand new condition. So pleased, thank you. Have already recommended to neighbors.“

“Very professional company. I felt very comfortable and confident having them in my home“

“I recently hired Wright Restorations to complete some water damage I unfortunately had. Setting up the inspection was prompt and cordial. When it was time to do the job, I was satisfied with the end result. Let's hope I do not have this problem again, however, I now have a go to company to come out and fix the issue.

Thanks!“