Apria Healthcare
“My review before my interaction Nikko would be a two stars at the very most. My experience with Apria had been miserable say the least. Between long calls, repetitive questions, and the feeling of being stuck in a loop. I was about to call it quits. I talked to costumer service multiple times and the Monona branch twice. The customer service calls were the stem for most of the frustration. But when I was finally transferred over to Monona for the first time, I was met by someone that very dismissive and really did nothing besides add to my distress and frustration. I will not mention a name but I’m disappointed and their service doesn’t hold a candle to Nikko’s. So back to customer service I went. Which luckily lead me to Nikko. I explained my situation and frustration, he told me “forget about everything before this conversation I'm going to get you taken care of.” Within 5 minutes he fixed my problem that I was previously told not possible at the same facility. Taking and few minutes and actually caring about his clients and job Nikko was able to find a solution. I want thank Nikko again and hope he gets the recognition he deserves from upper management .”
